Mastek is seeking a Senior Service Designer to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying service design methods in agile environments, and collaborating with a diverse range of stakeholders. You will be able to balance people, process and technology in your approach to transformation and the design of services. As a Senior, you will contribute to the development of our UCD strategy, line manage and mentor junior team members, and contribute to business growth. Location : Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.) Key Responsibilities: User-centred design leadership and strategy · Scope, deliver and lead components of end-to-end UCD activities in a variety of programme contexts · Plan and execute appropriate service design activities based on project needs. · Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling presentations. · Support clients through all phases of the service design process, from ideation to implementation. · Create and maintain service design deliverables like service concepts and blueprints. · Act as a troubleshooter, managing ambiguity and navigating organizational complexities. · Embed business change management into the service design process, ensuring that the impact of the service design solutions on the organisation, culture and people are understood and addressed Stakeholder Management: · Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in. · Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation. Business Development: · Identify and pursue new opportunities with existing and new clients. · Shaping and articulating persuasive business proposals. · Contribute to applying service design and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations. Practice Development: · Contribute to the evolution of Mastek’s user-centred design and consulting strategy. · Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients · Line manage and mentor junior team members and lead community development activities. Experience: · Demonstratable service design experience within agile teams and complex programmes · Demonstrated application of service design methods and tools. · Experience in consultancy or leading internal projects. · Coaching, mentoring, or management experience of UCD/design teams. · Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard · Sector experience in healthcare is a bonus · Experience of operational delivery is a bonus Skills: · Strong stakeholder management and communication skills, with the ability to gain buy-in for approach. · Strong facilitation skills for both remote and in-person workshops, meetings and research sessions. · Ability to manage complex, ambiguous projects and organizational dynamics. · Skills in related disciplines such as business change management, product design, content and communication design, or training design are a plus Benefits: · Competitive salary with an annual performance-related bonus. · Training budget for professional growth. · Choice of MacBook or Windows laptop with necessary software. · Cycle to Work scheme. · Flexible working structure (remote or hybrid options). · Pension contributions and life insurance. · Private healthcare. · Opportunities to work on diverse projects across public and private sectors.