Are you passionate about technology, thrive in fast-paced environments, and enjoy solving complex network challenges? Join our Network Operations Centre (NOC) as a NOC Analyst and be part of a team that delivers world-class customer service while working with industry-leading technologies from Cisco and Palo Alto.
Why This Role?
* Hands-on technical role with exposure to leading-edge networking and security technologies
* Be at the heart of our Incident, Change, Event, and Service Fulfilment Management processes
* Work with a collaborative and dynamic team in an exciting, ever-evolving environment
* Opportunities for growth, certifications, and career progression
What You’ll Be Doing:
Customer Support & Incident Management
* Respond to incidents via web portal, email, monitoring platform, or phone
* Troubleshoot and escalate tickets as needed, ensuring SLAs are met
* Maintain accurate documentation and assist in quality control
Technical Troubleshooting & Development
* Diagnose and resolve issues across Cisco and Palo Alto technologies
* Work on routing, switching, and security configurations
* Collaborate with senior engineers on complex technical cases
* Continuously develop your skills and contribute to team knowledge-sharing
Key Skills & Experience:
* Strong routing and switching knowledge (CCNA or equivalent experience preferred)
* Experience with event monitoring platforms
* Passion for technology and a proactive learning mindset
* Ability to work under pressure, manage multiple tasks, and meet deadlines
* Excellent communication and collaboration skills
Bonus Points for:
* Experience with Palo Alto security configurations (PCCSA or equivalent)
* Knowledge of Cisco security products (ASA, ISE, FirePower)
* Career growth with training & certification support
* A collaborative and energetic work environment
* Opportunity to visit customer sites (UK driver’s license required)
Please note candidates applying for this role need to live and work in the UK at the time of application and not require sponsorship.
If you’re ready to take your networking career to the next level, apply today and join a team where your expertise makes an impact.
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