Job Description
2 Line Desktop Engineer x2 - Barrow-In-Furness A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between £32-36k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness.
Duties
* Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month.
* Complete assigned tasks within agreed timeframes, ensuring quality and consistency.
* Carry out NSR (Non-Standard Request) tasks within agreed timelines.
* Collaborate with Level 3 teams to escalate and resolve major technical issues.
* Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more.
* Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs.
Experience:
* In-depth knowledge and good understanding of Microsoft Windows O/S (Windows 10 & Windows 7), including build, configuration and registry settings is required, along with a level of
proficiency in Microsoft Office. * SCCM experience including OS deployment, application deployment, faulting finding, monitoring and reporting desired * Security - knowledge of disk encryption using bit locker, NTFS permissions and shared folder security * An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette * Working Knowledge of IT Service Management (ITSM) software (ServiceNow)