Overview
TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical application support and engineering, technical solutions across our new Payment Orchestration gateway platform. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to apply, learn and be challenged and be involved in our expanding Payments Processing business.
Responsibilities
* This position will provide day to day support for the new Orchestration payment gateway running within an impressive tech stack within the AWS environment.
* To be involved with the support and managing the production payments application gateway across multiple regions.
* Manage and resolve incident tickets assigned to the 3rd line support team.
* Provide support for Major Incidents providing root cause analysis.
* Plan and support of Release and Change Management activities within the production environments.
* Support the Problem Management process.
* Responsible for application housekeeping and maintenance tasks that include a whole host of database technologies including Maria DB, Aurora, DynamoDB and MySQL.
* Become an expert on supported systems, applications, and services.
* Support security and crypto service within the production environment.
* Creation of WI's and update service documentation
* Support and help maintain PCI DSS Compliance
* Provide Support for Disaster Recovery activities
* Partake in 24/7 on-call rota
* Collaboration between the different teams, sharing knowledge and help support other member of the team.
* Provide training, knowledge transfer and ongoing support to 1st and 2nd line support teams
Qualifications
* Several years' experience of Linux based systems
* Working within an AWS environment
* Knowledge of general SQL administration and support; able to setup maintenance task; carry out queries against tables; excellent problem-solving skills
* Docker or Kubernetes Istio experience within an AWS environment
* Supporting Java based applications.
* General Payments experience and supporting payments switches
* Knowledge of ITIL framework, Team player who will collaborate with other teams
* Fast learner and adaptable
* Strong problem-solving, logical skills and technical prowess.
* A hunger and willingness to learn in a demanding environment
* Customer focused with proven customer service skills
* Attention to detail
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