Job summary
Provide technical assistance to ITbuilder's customers across a range of desktop and server computing as well as cloud services, networking, telephony and Internet connectivity services. A member of the Tech team is the first point of contact on the helpdesk, handling inbound calls and emails as well as working on technical solutions to service tickets raised.
Key responsibilities
* Provide technical assistance to the ITbuilder's client base on a variety of issues
* Escalate tickets where appropriate
* Handle inbound and outbound calls in a polite and professional manner
* Respond to clients within set response times
* Communicate with clients over the phone and by email
* Record all time and notes within our ticket management system
Essential skills
* Hard-working and willingness to learn
* Excellent customer relations and communications skills, both written and verbal
* Strong organisation skills
* A general understanding of desktop operating systems including Windows 11 and MacOS
* An awareness of Microsoft 365 (Exchange Online and collaboration tools such as SharePoint and Microsoft Teams)
* An understanding of basic network concepts; IP, LAN/WAN, DHCP, DNS, Wi-Fi, VPN
* A good working knowledge of computer architecture
* Experience with common productivity applications, Microsoft Office etc.
Non-essential skills but advantageous
* Windows Server operating systems (AD, DNS, DHCP, file permissions, group policy)
* Experience with telephony including SIP, VoIP and hosted PBX solutions
* Knowledge of typical line-of-business applications e.g Sage
Job Types: Full-time, Permanent
Pay: £18,000.00-£28,000.00 per year
Benefits:
* Casual dress
* Company events
* Company pension
* Cycle to work scheme
* On-site parking
* Sick pay
Application question(s):
* Can you confirm that you have a permanent right to work in the UK and will not need sponsorship for this either now or in the future?
* Can you confirm that you currently reside within a commutable radius of no more than 20km from the workplace?
Work Location: In person