Operations Controller
Department: Ground Operations
Employment Type: Permanent - Full Time
Location: Gamston Airport, Retford
Description
The Operations Controller is the hands‑on, day‑to‑day engine of the department. Responsible for the active coordination and execution of live operations, the role ensures that flights are planned, dispatched and monitored safely and efficiently, acting as the central point of communication across crew, customers and internal departments.
Key Responsibilities
* Create and present daily operational briefings for the team
* Assess the feasibility of all flights prior to dispatch, covering weather conditions, crew compliance (licences, ratings and currency), NOTAMs and remaining aircraft hours
* Understand and apply Flight Time Limitation (FTL) knowledge to assist pilots with operational planning
* Carry out audits on pre and post‑flight documentation to ensure regulatory compliance
* Plan and file flight plans, including ATC coordination, NOTAM assessment and airspace coordination
* Coordinate all aircraft ground movements, including handling, fuelling, immigration and customs requirements
* Assist the Dispatch team with fuelling, loading, navigation updates and aircraft inventory checks
* Liaise with customers and external stakeholders on operational matters
* Assist the Travel team in arranging and coordinating all aspects of company travel
* Communicate proactively with all relevant internal and external stakeholders in accordance with DEA standard communication procedures, ensuring all parties remain informed and aligned
* Monitor and maintain flight watch on applicable flights
* Handle all incoming and outgoing internal and external telephone communications
* Open and close the operations office in line with operational requirements
Skills, Knowledge and Expertise
* Private Pilot Licence (PPL), currently undertaking a PPL, or an equivalent aviation‑related qualification
* Strong computer literacy; this is primarily an office‑based role requiring confidence with digital tools and platforms
* Operational coordination and day‑to‑day task management
* Clear and professional written and verbal communication
* Proficiency with aviation management platforms (e.g. Leon or equivalent)
* High attention to detail in documentation and record‑keeping
* Ability to prioritise effectively under time pressure
* Competent in conducting and receiving operational briefings and debriefs
Behavioural Competencies
* This is a junior role; no prior leadership experience is required
* Calm and methodical thinker who performs well under pressure
* Intelligent and confident, with the ability to make sound decisions within their remit
* Works effectively as part of a tight‑knit team
* Proactive – identifies and communicates problems early rather than waiting
* Accountable and takes full ownership of their work and its outcomes
* Safety‑first mindset across all operational decisions
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