Customer Relationship Manager, Basildon
Salary: £30,000 - £35,000
I’m delighted to be supporting my client in their search for a confident and organised Account Manager to take ownership of a key customer programme. You’ll be responsible for keeping things running smoothly across delivery, cost, quality, and customer communication, while working closely with teams across the business.
This is a hands on role where you’ll have real influence, driving performance, solving problems, and stepping in early if a programme needs recovery.
Key responsibilities will include:
* Managing a major customer account and acting as the main point of contact
* Making sure parts are delivered on time, to cost, and to the right quality standard
* Producing clear programme updates for internal teams and customers
* Planning and managing despatch schedules
* Maintaining and improving customer demand signals
* Leading recovery activity if performance slips
* Creating visual dashboards to track progress against targets
* Working with cross functional teams on improvement and growth projects
* Leading by example and promoting positive standards of behaviour
Criteria:
* Strong knowledge of production environments and customer relationship management
* Experience working within a manufacturing / engineering environment or similar
* Experience working in busy, performance focused operations
* A practical problem solver who can make sound decisions under pressure
* Commercially aware with a strong customer focus
* A confident communicator
* Comfortable working independently, but equally strong in a team environment