Contract Manager – Contract Cleaning
The Opportunity
An opportunity to join one of the market leaders in professional support services in Europe has arisen due a result of new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package
* £32,000 basic
* Uncapped commission
* Car Allowance
* 35 days holiday per year (including bank holidays)
* Home based and Flexible hours
The Territory
Bathgate, Livingston, Broxburn, Falkirk, Stirling, Grangemouth, Rosyth, Dunfermline, Kinross, Kirkcaldy, Glenrothes and Perth Areas.
Main Responsibilities of a Contracts Manager
* Contract/Site Management with 70-75 cleaning staff
* The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
* Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
* To ensure all client queries and complaints are dealt with in a timely and effective manner.
* To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
* Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
* To assist the sales team as and when required.
* To ensure adequate supplies are onsite.
* To recruit, induct and train new staff.
* To resolve any disciplinary/ grievance matters in line with company policy and procedure.
* To provide guidance, coaching and training to managers and supervisors.
The Person
* Experience in managing multiple commercial cleaning accounts
* Strong management style with experience in recruitment, on-boarding, training and development
* Passionate about people
* Health and Safety qualification or experience in this area
* Client liaison and presentation experience
* Full clean driving licence
Why Work for Us
* Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
* Equal Opportunities Employer who promotes diversity.
* Innovative Approach to the Employee Journey
* A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business