Job Description
CRM Consultant - Reading
Reading
Starting salary of £30-40k DOE
Our client is seeking an experienced CRM Consultant to support both new business acquisition and successful client delivery. This role combines pre-sales consulting with hands‑on CRM implementation, business process optimisation, and the application of AI-enabled capabilities. The position works at the intersection of business strategy and technology, supporting organisations in improving customer relationship management.
Responsibilities
* Partner with sales teams to understand prospect requirements and design effective CRM solutions
* Lead discovery sessions and workshops to identify business needs and digital transformation opportunities to be relayed to the programming team
* Deliver CRM demonstrations, technical presentations, and proof‑of‑concepts during the sales cycle
* Contribute to proposals, solution designs, statements of work, and effort estimates
* Lead end‑to‑end CRM implementations from requirements gathering through go‑live and post‑launch support
* Configure and customise CRM platforms to align with business processes and workflows
* Design and implement business process improvements to drive efficiency and user adoption
* Integrate CRM systems with enterprise applications, data sources, and third‑party tools
* Plan and execu...
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