Job Title
Tesco Shift Leader - Days - Pendlebury Esso Express
Location: Pendlebury Esso Express, Pendlebury, Manchester, United Kingdom
Employment type: Full-time
Seniority level: Mid-Senior level
About the role
Rate of pay: starts from £14.76 per hour, increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
New colleagues are offered a minimum of 16 guaranteed hours per week. Fewer hours (to a minimum of 12) are also available.
Locations and shift availability are flexible and will be confirmed with notice. We support flexible working and will consider close matches to advertised times.
Key responsibilities
* Work in a fast‑paced retail environment, with bags of variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave the store with what they came for
* Look for ways to improve service, including coaching your colleagues and giving feedback to the team
* Guide and support your colleagues in‑store, making sure the environment stays safe for work and shop
* Understand how your store is performing and assist managers in delivering actions that improve operations
* Lead from the front and set a great example for your colleagues in everything you do
Additional responsibilities
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers
* Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks
* Opening and closing the store, completing duty cover, and ensuring all decisions made are right for everyone's safety
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries
* Keeping the store clean, tidy and well‑presented
* Supporting managers to coordinate seasonal, community and charity events
* Contributing to a great team atmosphere that is inclusive of everyone
* Providing great customer service, listening to our customers and putting them first in everything you do
* Keeping the team informed and up to speed on any communications, changes, or updates
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations
* Coordinating store improvements and removing obstacles that might hinder great service
* Following health and safety routines and procedures, and ensuring colleagues do the same
* Recognising and celebrating colleagues within the team who are providing great service
Qualifications
* Great role model by consistently delivering thoughtful customer service that meets all customer needs
* Strong relationship building skills with colleagues, fostering a positive and inclusive team atmosphere
* Clear communication skills, comfortable using a variety of methods to keep the team well‑informed
* Comfortable taking the lead and overseeing the store in the absence of the manager
* Effective decision‑making skills, flexible in approach and comfortable handling change to keep customer and colleague needs at the forefront
* Motivational ability to inspire the team to exceed expectations
* Curiosity and constant search for ideas and opportunities to serve customers, communities and the planet better
* 18 years or older
Benefits
* Holiday starting at 20 days plus a personal day, rising to 22 days after 12 months (plus bank holidays)
* Request flexible working from day one
* 10% off and 15% at payday weekend discounts – save up to £2,000 a year with the Colleague Clubcard
* Free wellbeing services with a range of resources to support mind, body and life
* Life cover of five times your pay and an award‑winning pension with up to 7.5% matching contributions
* Benefits choices – discounts, shares, cycle‑to‑work schemes and more
* Uniform provided with policies that support all stages of life
* Access to colleague networks for inclusive community support
About Tesco
Our vision is to become every customer’s favourite way to shop, whether at home or on the move. We serve our customers, communities and planet a little better every day through responsible and sustainable business practices.
Diversity, equity and inclusion are core to Tesco’s values. We welcome people of all backgrounds to join us and shape the future of the business.
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