Job summary
An exciting new role has been created to join and support the Quality and Governance team at East Lancashire Hospice. This is a part time role for 22.5hrs a week, and the role holder will be required to work flexibly. The suitable candidate will be providing a wide range of high quality administrative and support duties to the Head of Quality and Governance as well as supporting the Clinical Services Director as needed.
Main duties of the job
This role would be ideal for anyone who has knowledge and experience of governance within a healthcare setting. Ideally, we would like the successful candidate to have the following,
A minimum of 3 years experience in a healthcare or governance administration related role, and knowledge of the relevant legislative and regulatory responsibilities of the hospice.
Experience of incident and risk management reporting systems i.e Vantage and Datix.
Experience in analysing clinical information and supporting the creation of written reports.
Experience of working on your own or as a member of a team.
Experience in handling sensitive and confidential information.
Knowledge of risk management and patient safety training.
Professional standards and etiquette.
Ability to proofread documents.
Proficient IT skills with the ability to use Microsoft Office software.
Due to the nature of this governance role, capturing feedback from patients, their families, customers in Cafe Retreat, and key stakeholders is vital, and we would like the candidate to have excellent written, verbal, and interpersonal skills.
We would like the candidate to be friendly, positive and approachable and someone who demonstrates the core values that we have at East Lancashire Hospice.
About us
East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in peoples own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.
With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.
Details Date posted
06 June 2025
Pay scheme
Other
Salary
£11,758 to £14,742 a year Pay dependant on experience
Contract
Permanent
Working pattern
Part-time, Flexible working
Reference number
B0068-25-0019
Job locations
Park Lee Road
Blackburn
BB2 3NY
Job description Job responsibilities
KEY PERFORMANCE AREAS
Collate evidence of compliance in line with the CQC key questions.
Assist in the preparation and formatting of reports.
Provide clerical support for audits and compliance assurance processes, ensuring that all audits are completed within their specified timeframes.
Collate, and prepare data for relevant reports and governance related subcommittees/forums.
Support with the management of incident reporting and risk assessment processes across the Hospice.
Collate and submit clinical data on behalf of the Clinical Services Director.
Carry out all administrative tasks to support any events relating to Quality and Governance, Safeguarding & Information Governance.
Support the Head of Quality & Governance with the management of polices/procedures and guidelines across the Hospice, ensuring they are kept up to date and shared with the wider team as needed.
Coordinate the collection of patient feedback and facilitating the sharing of feedback. Obtain real time patient/customer feedback for sharing with the teams, as be an advocate for patient and customer experience throughout the Hospice.
PROFESSIONAL RESPONSIBILITIES
Minimum of 3 years experience in a healthcare (governance) administration related role.
Maintain appropriate and respectful professional relationships with colleagues and other staff.
Exercise good personal time management, punctuality, appearance and consistent reliable attendance
Ensure that personal actions and conduct apply with hospice policies and procedures.
Ensure effective use of Hospice resources.
Act as an ambassador for the East Lancashire Hospice always promoting our vision which is to help everyone who encounters the Hospice make the most of life. We do this by committing to our values: to care, listen, respect and work together to support people to live well until they die and support those affected by death.
Knowledge of the relevant legislative requirements and governing body reporting responsibilities of the hospice.
Knowledge of regulatory compliance, NICE, audit, clinical effectiveness, Health & safety.
Experience of incident and risk management reporting systems i.e Vantage/Datix.
Experience in analysing clinical information and supporting the creation of written reports.
Able to work to timescales and deadlines.
Able to manage multiple tasks and priorities
Quality &Governance Administrator / LL/ May 2025 / Final
PERSONAL DEVELOPMENT
Access mandatory training appropriate to the role.
Participate in the Hospice appraisal system and access training opportunities to improve own knowledge and skills.
Participate in the education and training of others as appropriate to the role.
MANAGING SERVICES
Ensure a safe environment by ensuring the reporting of hazards and incidents, completion of relevant risk assessments, investigation of incidents and implementation of risk reduction measures.
MANAGING PEOPLE
Contribute with supporting and inducting new staff and volunteers in accordance with Hospice policy and procedures to ensure they have the appropriate information and training to carry out their role.
STATUTORY DUTIES
Ensure the security of information accessed in the course of your duties ensuring compliance with the Data Protection Act, Caldicott principles and information governance best practice guidance.
Report any hazards or incidents in accordance with the Health Safety and Risk Management Policy and procedures.
Comply with the East Lancashire Hospice no smoking policy in all Hospice premises and grounds.
Be responsible for maintaining own vaccinations including Hepatitis B immunity (as applicable).
Ensure that infection control measures are followed in relation to your role.
Work at all times to safeguard the rights of individuals promoting their wellbeing and protecting those at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with policy and local guidance.
Work at all times to respect peoples individuality, rights and diversity to ensure equality.
WORKING HOURS
The post holder will work their hours flexibly. These will be worked according to any 3 days of a 5-day working week.
NOTES
This job description reflects how the post currently meets the needs of the service. Since the Hospice is constantly developing and changing its services to ensure it meets the needs of the community it serves, the role and responsibilities of the post holder may change accordingly.
This job description will be reviewed annually at the annual PDR and may change as is deemed necessary.
Equality and Diversity
We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships. East Lancashire Hospice is committed to equality of opportunity for all staff and volunteers.
Job description Job responsibilities
KEY PERFORMANCE AREAS
Collate evidence of compliance in line with the CQC key questions.
Assist in the preparation and formatting of reports.
Provide clerical support for audits and compliance assurance processes, ensuring that all audits are completed within their specified timeframes.
Collate, and prepare data for relevant reports and governance related subcommittees/forums.
Support with the management of incident reporting and risk assessment processes across the Hospice.
Collate and submit clinical data on behalf of the Clinical Services Director.
Carry out all administrative tasks to support any events relating to Quality and Governance, Safeguarding & Information Governance.
Support the Head of Quality & Governance with the management of polices/procedures and guidelines across the Hospice, ensuring they are kept up to date and shared with the wider team as needed.
Coordinate the collection of patient feedback and facilitating the sharing of feedback. Obtain real time patient/customer feedback for sharing with the teams, as be an advocate for patient and customer experience throughout the Hospice.
PROFESSIONAL RESPONSIBILITIES
Minimum of 3 years experience in a healthcare (governance) administration related role.
Maintain appropriate and respectful professional relationships with colleagues and other staff.
Exercise good personal time management, punctuality, appearance and consistent reliable attendance
Ensure that personal actions and conduct apply with hospice policies and procedures.
Ensure effective use of Hospice resources.
Act as an ambassador for the East Lancashire Hospice always promoting our vision which is to help everyone who encounters the Hospice make the most of life. We do this by committing to our values: to care, listen, respect and work together to support people to live well until they die and support those affected by death.
Knowledge of the relevant legislative requirements and governing body reporting responsibilities of the hospice.
Knowledge of regulatory compliance, NICE, audit, clinical effectiveness, Health & safety.
Experience of incident and risk management reporting systems i.e Vantage/Datix.
Experience in analysing clinical information and supporting the creation of written reports.
Able to work to timescales and deadlines.
Able to manage multiple tasks and priorities
Quality &Governance Administrator / LL/ May 2025 / Final
PERSONAL DEVELOPMENT
Access mandatory training appropriate to the role.
Participate in the Hospice appraisal system and access training opportunities to improve own knowledge and skills.
Participate in the education and training of others as appropriate to the role.
MANAGING SERVICES
Ensure a safe environment by ensuring the reporting of hazards and incidents, completion of relevant risk assessments, investigation of incidents and implementation of risk reduction measures.
MANAGING PEOPLE
Contribute with supporting and inducting new staff and volunteers in accordance with Hospice policy and procedures to ensure they have the appropriate information and training to carry out their role.
STATUTORY DUTIES
Ensure the security of information accessed in the course of your duties ensuring compliance with the Data Protection Act, Caldicott principles and information governance best practice guidance.
Report any hazards or incidents in accordance with the Health Safety and Risk Management Policy and procedures.
Comply with the East Lancashire Hospice no smoking policy in all Hospice premises and grounds.
Be responsible for maintaining own vaccinations including Hepatitis B immunity (as applicable).
Ensure that infection control measures are followed in relation to your role.
Work at all times to safeguard the rights of individuals promoting their wellbeing and protecting those at risk from harm, acting on any concerns related to safeguarding children and adults at risk in line with policy and local guidance.
Work at all times to respect peoples individuality, rights and diversity to ensure equality.
WORKING HOURS
The post holder will work their hours flexibly. These will be worked according to any 3 days of a 5-day working week.
NOTES
This job description reflects how the post currently meets the needs of the service. Since the Hospice is constantly developing and changing its services to ensure it meets the needs of the community it serves, the role and responsibilities of the post holder may change accordingly.
This job description will be reviewed annually at the annual PDR and may change as is deemed necessary.
Equality and Diversity
We support an inclusive and holistic working environment and aim to empower our people to bring their authentic self to work. We are committed to this and so encourage applications from all individuals with the required skills for the role inclusive of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, colour, caste, nationality, ethnic or national origin, religion or belief, socio-economic background, trade union membership status, marriage, and civil partnerships. East Lancashire Hospice is committed to equality of opportunity for all staff and volunteers.
Person Specification Qualifications Essential
* 5 GCSEs (A-C) or equivalent/Good general education.
Desirable
* Evidence of ongoing professional development.
* Administration qualification.
Personal Attributes Essential
* Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice.
* Flexible, reliable, positive and proactive approach to work.
* Friendly, approachable, trustworthy.
Desirable
* Capable of working independently or as part of a team.
* Maintain a calm and professional demeanour, especially in challenging situations.
Skills Essential
* Excellent attention to detail.
* Good time management.
* Ability to meet deadlines.
* Accuracy in data entry.
* Ability to work with a variety of people at all levels.
* Professional phone and email etiquette.
* Possession of a valid drivers licence and access toa vehicle for work purposes.
* Good organisational skills.
Desirable
* Prioritise tasks efficiently.
* Ability to proofread documents.
Knowledge Essential
* Knowledge of the relevant legislative requirements and governing body reporting responsibilities of the hospice.
Desirable
* Knowledge of Risk Management.
* Knowledge of Patient Safety framework.
Experience Essential
* Minimum of 3 years experience in a healthcare (governance) administration related role.
* Experience of incident and risk management reporting systems.
* Experience with handling sensitive and confidential information.
* Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook, PowerPoint).
Desirable
* Experience in analysing clinical information and supporting the creation of written reports.
* Good Customer Service skills and ability to speak with patients and customer in regard their experiences.
Person Specification Qualifications Essential
* 5 GCSEs (A-C) or equivalent/Good general education.
Desirable
* Evidence of ongoing professional development.
* Administration qualification.
Personal Attributes Essential
* Demonstrate a good work ethic that includes punctuality, integrity, respect of others and a commitment to professional practice.
* Flexible, reliable, positive and proactive approach to work.
* Friendly, approachable, trustworthy.
Desirable
* Capable of working independently or as part of a team.
* Maintain a calm and professional demeanour, especially in challenging situations.
Skills Essential
* Excellent attention to detail.
* Good time management.
* Ability to meet deadlines.
* Accuracy in data entry.
* Ability to work with a variety of people at all levels.
* Professional phone and email etiquette.
* Possession of a valid drivers licence and access toa vehicle for work purposes.
* Good organisational skills.
Desirable
* Prioritise tasks efficiently.
* Ability to proofread documents.
Knowledge Essential
* Knowledge of the relevant legislative requirements and governing body reporting responsibilities of the hospice.
Desirable
* Knowledge of Risk Management.
* Knowledge of Patient Safety framework.
Experience Essential
* Minimum of 3 years experience in a healthcare (governance) administration related role.
* Experience of incident and risk management reporting systems.
* Experience with handling sensitive and confidential information.
* Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook, PowerPoint).
Desirable
* Experience in analysing clinical information and supporting the creation of written reports.
* Good Customer Service skills and ability to speak with patients and customer in regard their experiences.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
East Lancashire Hospice
Address
Park Lee Road
Blackburn
BB2 3NY
Employer's website
https://eastlancshospice.org.uk (Opens in a new tab)
Employer details Employer name
East Lancashire Hospice
Address
Park Lee Road
Blackburn
BB2 3NY
Employer's website
https://eastlancshospice.org.uk (Opens in a new tab)
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