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About
Business Unit: Direct Mortgages
Salary Range: £32,000 - £40,000 per annum DOE + benefits
Location: UK Hybrid Glasgow and Gosforth Hubs, with travel when required
Contract Type: Permanent Full Time
Our Team
Here in Virgin Money Direct Mortgages, we are working hard to deliver an exceptional service to our customers to help make them love us – even more! We are continually striving to be the best at what we do, and have won awards for our Mortgage products. Our focus is on simplifying mortgages and providing great advice and guidance to our customers daily.
Role Responsibilities
1. Conduct telephone appointments for both existing and new customers to provide suitable advice based on their objectives and circumstances.
2. Apply regulatory policies and processes accurately to ensure good customer outcomes.
3. Deliver heartfelt service to build genuine relationships and rapport.
4. Manage your diary appointments and support customers through the end-to-end mortgage process.
5. Identify protection needs and recommend suitable solutions.
6. Communicate clearly and concisely, simplifying complex scenarios for internal and external customers.
Minimum Requirements
* Full CeMap / CF6 qualification or equivalent.
* Previous experience as a Competent Mortgage Advisor with an FCA regulated firm.
* Excellent communication skills and ability to engage with diverse personalities.
* Flexible and positive approach to meet customer needs and business demands.
Desirable (Not Essential)
* Resilience in a fast-paced regulated environment.
* Ability to identify opportunities to innovate and improve customer journeys.
* Strong organizational skills to prioritize workload.
Benefits
* Generous holidays – 38.5 days including bank holidays, with options to buy more.
* Up to five paid well-being days annually.
* Gender-neutral family leave – 20 weeks paid, total 52 weeks.
* Market-leading pension, private medical cover, income protection, and life assurance.
* Flexible benefits such as Cycle to Work, wellness assessments, and critical illness cover.
Benefits start from day one. For more details, visit our careers page.
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