Overview
Veterinary Receptionist — Miramar Veterinary Centre, Sheringham, East of England
Discipline: Non-clinical Support
Up to £15,927.90 DOE
Your day-to-day
Ensure all visitors are greeted professionally and courteously. Prioritise answering phone calls to address client enquiries promptly and professionally. Provide excellent customer service in a professional, sympathetic, and courteous manner. Record and follow up on enquiries efficiently. Add new client details into the system and update vaccine/contact information during visits or calls. Verify invoices for accuracy and make necessary adjustments. Secure follow-up appointments to complete treatment plans. Call to reschedule missed appointments. Promote our ever-popular Pet Health Club and pet insurance. Maintain a clean and tidy reception area. Adhere to all practice and reception policies for excellent client service.
Administrative duties include booking appointments, processing payments, handling cash exchanges, and performing end-of-day banking. Attend reception meetings as needed, keep client records updated, and manage clinic emails. Complete daily paperwork, organize incoming and outgoing mail. Complete Pet Health Club applications and perform other duties as required by the practice.
More about us
At Miramar Vets we pride ourselves on providing a great veterinary experience for our clients and their beloved pets. We are based in Sheringham on the beautiful North Norfolk Coast and you will be working with 5 Veterinary Surgeons, 5 RVNs and 6 support staff.
Your shift pattern
Working Mondays 08:30-18:30, Tuesdays 08:30-16:30, and Fridays 08:30-18:30; there will be an hours unpaid lunch on all 3 days, with participation in some Saturday mornings.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
Location
Miramar Veterinary Centre
15 Weybourne Road, Sheringham, NR26 8HF, United Kingdom
Animals treated
Dogs, cats & small pets
Chicken Friendly
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