Our MSP client is seeking a reliable and professional Deskside Support Engineer to be based on-site with one of our government-sector clients in Lytham. This position requires a high level of customer service, technical competence, and professionalism, as you will be supporting end users in a secure and fast-paced environment.
Key Responsibilities
* Provide onsite deskside support to sector users, ensuring all incidents and requests are resolved efficiently and in line with SLAs.
* Troubleshoot hardware, software, and network issues across Windows-based systems.
* Build, configure, and deploy desktops, laptops, mobile devices, and peripherals.
* Support user onboarding and offboarding, including Workstation setups and access management.
* Perform routine maintenance and hardware refresh activities.
* Maintain clear documentation, asset records, and ticket updates.
* Collaborate with remote teams and escalate issues where necessary.
* Adhere to security, compliance, and confidentiality requirements appropriate for government environments.
What We're Looking For
* Proven experience in a deskside/2nd line support or similar technical role.
* Strong knowledge of Windows OS, Microsoft 365, Active Directory, and typical enterprise applications.
* Confident in hardware builds, repairs, and imaging.
* Must be able to commute to Lytham Monday to Friday
* Excellent communication skills with the ability to support users of varying technical levels.
* A proactive attitude and strong troubleshooting ability.
* Ability to work independently while representing our MSP professionally on-site.
* Must be eligible for SC clearance
Please feel free to apply if you meet the criteria.