Wetmore Road Surgery are looking to recruit a part-time Medical Receptionist to come and join our Practice Team at our busy town centre GP Surgery.
Previous experience of working in General Practice would be an advantage but this is not essential as training would be provided.
We pride ourselves on meeting the challenges faced by primary care as a team. If you are highly motivated (with a good sense of humour) and flexible in your approach, we would love to hear from you.
Main duties of the job
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, effective and confidential way
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
About us
We are looking at expanding our Reception Team and need a motivated and flexible receptionist to join us on a part-time basis to cover our surgery opening times between 8.00am and 6.30pm. Shift pattern to be agreed.
We are a very forward thinking and innovative practice who utilises to the full, the skills and experience of our team members. The ethos of the practice is to deliver high quality service and to encourage teaching.
We are supportive of professional development and pride ourselves in providing peer support for these new roles whilst working in a caring, supportive and friendly environment.
We are a growing surgery of 11 doctors, who are supported by an experienced team of ANPs, Nurses and Pharmacy Team together with a large admin team to look after our 12400 patients.
If you want to come and join us, and feel you have the right skills or are willing to learn, we would love to meet you.
Job responsibilities
GP Surgery Receptionist
Location
Wetmore Road Surgery,12 Wetmore Road, Burton-on-Trent, Staffordshire, DE14 1SL
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, effective and confidential way
* Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Main Duties and Responsibilities
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
* Deal with all general enquiries, explain procedures and make new and follow-up appointments
* Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, including patients from abroad and ensure procedures are completed
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt delivery
* Enter requests for home visits, ensuring careful recording of all relevant details and prepare paper records for home visits
* Action prescription requests in line with paractice policy accurately and timely e.g. ready for collection within 48 hours
* Advise patients of relevant charges for private (non General Medical) services, accept payment and issue receipts
* Enter patient information onto the computer as required
* Assist with the maintenance of accurate, up-to-date and relevant patient notes and medical records
* Open and secure premises at the start and end of the working day, de-activate alarm and make necessary preparations to receive patients
* Support the development and apply practice policies, standards and guidelines
* Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Management Team
The above list of duties is not exhaustive and may be subject to change as deemed necessary
Secondary Duties and Responsibilities
Confidentiality
In the performance of their duties receptionists may have access to sensitive and confidential information relating to patients and carers, practice staff and other healthcare workers or the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Equality and diversity
Respecting the privacy, dignity, needs, feelings and beliefs of patients, carers and colleagues and acting in a manner which is non-judgemental and welcoming to and of the individual
Communication
Communicate effectively with other team members, patients and carers and outside agencies to enhance the teams performance and meet patients needs.
Personal/Professional Development
Participation in all mandatory training sessions and attending any training programme implemented by the practice and taking responsibility for own development and learning
Health and Safety
To assist in promoting and maintaining own and others health, safety and security as defined in the practice Health & Safety Policy, identifying risks and undertaking duties in a way that manages risks
Person Specification
Experience
* We understand some candidates will not have relevant experience but we are willing to train the right person for this role.
* Experience of working in a GP practice would be desirable, but not essential.
Personal Qualities
* A good communicator (face to face / telephone / written) A proven Team player Calm and friendly disposition A willingness to learn Flexibility Ability to work under pressure Tact and diplomacy Able to work on own initiative Conscientious and reliable Ability to multi-task Confident and pleasant manner
Qualifications
* Preferably educated to GCSE grade A to C or equivalent in English and Maths.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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