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IT Apprenticeship
Apply From: 24/11/2024
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
EVOLVE B G LTD
Vacancy Description
* Provide 1st line IT Support to customers who seek IT support
* Logging helpdesk issues and escalating when necessary
* Remote access troubleshooting
* Configuring systems and updating software
* Make sure that the company CRM system is updated
* Answering customer tickets through a ticketing system and speaking over the telephone responding to inquiries from password resets to backups
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
Evolve Managed Network Solutions offers proactive and human-centric digital solutions to keep your business running smoothly 24/7/365. With smart systems and agile procedures, we identify and fix problems before you even notice them. Our four primary services – Business Connectivity, Guest Wi-Fi, SD-WAN and IT Support – provide one-stop solutions for all your telecom needs. Our patented SD-WAN technology allows us to deliver top-notch hardware with software-defined WAN paths that offer layers of redundancy, ensuring high availability and cloud-based control.
Vacancy Location
Evolveodm 1 Smithy Court Wigan WN3 6PS
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000287791
Key Dates
Apply From
24/11/2024
Closing Date For Applications
2024-12-16 23:59:59
Interview Begin From
Possible Start Date
2024-12-17 00:00:00
Training
Training to be Provided
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skills, IT skills, Customer care skills, Problem solving skills
Apply Now
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