Carrier Manager
Location: York
Salary: £35,000 - £45,000 DOE
Hours: Full time, 37.5 hours Monday to Friday
Elevation Recruitment Group are delighted to be working with a highly successful and growing business to recruit a Carrier Manager. This is a fantastic opportunity to join a commercially focused organisation in a pivotal role, taking ownership of all carrier and shipping activity to drive performance, cost efficiency, and service excellence.
This role works cross-functionally with operations, sales, and account management, combining commercial analysis, supplier management, and operational oversight.
The Role
As Carrier Manager, you will take full commercial ownership of the organisation’s carrier relationships, ensuring service levels are maintained, costs are controlled, and margins are optimised. You will play a key role in negotiating with carrier partners, managing contracts, and implementing robust processes to support operational excellence and customer satisfaction.
Key Responsibilities
* Take commercial ownership of all carrier activity, including performance monitoring and supplier management
* Reconcile inbound and outbound carrier invoices, ensuring accuracy of pricing, volumes, and margins
* Ensure all carriage costs are billed accurately and on time to customers
* Produce monthly reporting on carriage revenue, costs, and margins, including variance analysis
* Forecast shipment volumes and monitor performance against agreed carrier targets
* Lead negotiations with carriers to minimise price increases and improve commercial terms
* Conduct regular performance and service reviews with carrier partners against agreed SLAs
* Communicate carrier pricing changes internally and externally, ensuring accurate billing
* Support sales teams with pricing for new business opportunities
* Identify and onboard new carrier partners to improve service, cost, or capability
* Work closely with operations to implement and improve shipping processes and controls
* Investigate shipment issues, returns, or damages and implement preventative measures
* Ensure compliance with import and export requirements for overseas shipments
* Support onboarding of new customers, ensuring shipping processes are fit for purpose
* Manage risks relating to carrier performance, pricing, or operational disruption
Key Skills & Experience Required
* Proven experience managing carrier, courier, or logistics partners
* Strong commercial, financial, and analytical skills
* Experience reconciling invoices, managing costs, and reporting on performance
* Excellent negotiation and supplier management skills
* Strong operational understanding of shipping and logistics processes
* High attention to detail and strong problem-solving ability
* Ability to build effective relationships across finance, operations, and commercial teams
* Proactive, hands-on approach with a strong sense of ownership