We are currently looking for a Branch Assistant to join the ADI team in the Enfield branch! This role is a Monday-to-Friday 08:30-17:30 and offers excellent, long-term opportunities to develop a career in customer service, account management, and B2B sales.
Our Trade Counter assistants are part of a customer-oriented team. You will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the branch manager in achieving sales targets.
JOB DUTIES:
1. Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
2. Working effectively with key strategic vendors and customers to promote the growth and development of strong key partnerships.
3. Support achieving & delivery of Branch KPIs to identify new ways to innovate and drive growth.
4. Receipt of weekly stock delivery to support putting goods away in the correct warehouse location.
5. Receipt of customer returns and following our returns procedure to achieve customer credits and the necessary administration work
6. Respond to inbound calls and look for opportunities to increase the customer's request order/quotation by utilising the sales tools within our business.
7. Make outbound calls to proactively seek new opportunities from outbound calls, offer alternatives and utilise our promotions to proactively seek a higher return from the customer's original request.
8. Serving on the Trade Counter – to support serving customers on the trade counter, pick pack, and serve the customers in line with company processes.
9. Managing and responding to customer queries on tenders/quotations and technical queries, passing on to the relevant department where necessary.
10. Managing Outbound deliveries - pick pack process and creating relevant courier paperwork.
YOU MUST HAVE:
11. High School/College Diploma.
12. Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
13. Ability to multi-task
14. Excellent communication skills
15. Ability to work in a fast-paced, demanding environment
16. Ability to work effectively in a team
17. positive attitude
WE VALUE:
18. Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
19. Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
20. Strong interpersonal skills
21. Ability to work autonomously and collaboratively as part of a team
22. Strong desire to learn
WHAT'S IN IT FOR YOU
23. Stable permanent role Monday to Friday.
24. Great work environment
25. Bonus scheme paid quarterly
26. Excellent company benefits + pension contribution
27. Genuine opportunities for progression
28. Opportunity to work for a forward-thinking global brand
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