Do you thrive in a fast-paced environment where your attention to detail and communication skills make a real difference?
Are you motivated to support compassionate, person-centred healthcare through effective administration and data analysis?
An exciting opportunity has arisen for anAdministrator / Data Analystto join thePatient Experience and Involvement TeamatAneurin Bevan University Health Board. This vital role supports the delivery of high-quality patient feedback and volunteering services, helping us listen, learn, and respond to what matters most to patients and families.
We're looking for a proactive, organised, and empathetic individual who enjoys working collaboratively and is confident using data systems and software to support service improvement. You'll play a key role in maintaining databases, coordinating communications, and supporting the rollout of our Patient Feedback System (CIVICA).
Applications are welcome from individuals with experience in administration, data entry, or service support--especially those who are passionate about making a difference in healthcare. What matters most is your ability to work with care, accuracy, and integrity, and to help us put people at the heart of everything we do.
This post is fixed term/secondment for 12 months from start date, cover service needs
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Main duties of the job
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The post holder will play a vital role in supporting the delivery of person-centred care by ensuring that patient and volunteer feedback is accurately captured, analysed, and used to inform service improvement across the Health Board. Reporting to the Patient Feedback System Facilitator they will maintain key data systems--including the CIVICA Patient Feedback and Volunteer platforms--and provide essential administrative support to the Patient Experience and Involvement Team.
About us
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Job responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents, or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
* Understanding of work procedures and systems which will require a combination of on-the-job training and a period of induction.
* Good knowledge on use of computers and databases (computer literate)
* Good standard of education to level of GCSE or NVQ equivalent
* Business Administration Level 2 NVQ
Experience
* Experience using computers and data bases and input of data
* Proficient in use of software packages including Microsoft word, excel and outlook.
* Previous clerical experience and administration processes
Skills and Attributes
* Ability to embrace the following personal values and behaviours on a daily basis:
* Dignity, Respect and Fairness
* Integrity and Openness
* Caring, Kindness and Compassion
* Ability to demonstrate a commitment to our organisational values:
* Working together to be the best we can be
* Striving to develop and deliver excellent services.
* Ability to work and problem solve under pressure whilst achieving targets
* Putting people at the heart of everything we do
* Be able to demonstrate tact and diplomacy when working with others.
* Organised approach to work and self-motivated.
* Accuracy and ability to work to deadlines.
* Welsh Language Skills are desirable to level 1 in understanding, speaking, reading, and writing in Welsh
* Advanced keyboard skills with a high degree of accuracy including the ability to use Microsoft word, excel and outlook
Other
* Flexible approach to working
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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