Patient Services Administrator
Nuffield Health Wessex Hospital | Customer | Permanent | Full time
Up to £24,531.00 per annum
37.5 hours per week
Are you a confident and customer-focused administrator, passionate about delivering excellent customer service? Join the nation’s largest Healthcare Charity and be part of a talented team dedicated to shaping the health of the nation.
Nuffield Health is Britain’s largest not-for-profit healthcare organisation. We are looking for a Patient Services Administrator at our Wessex Hospital to contribute to building a healthier nation.
The Role
You will be a friendly, enthusiastic team member providing vital administrative support. Your IT and organisational skills, combined with an excellent telephone manner, will be essential. You will interact with consultants, patients, and colleagues, demonstrating sensitivity to customer needs and delivering excellent service. Previous experience in a customer service environment is preferred but not essential; full training will be provided. Responsibilities include:
* Providing administrative support in customer-facing environments.
* Ensuring all work meets required standards and timescales, following GDPR policies and CQC requirements.
* Organising your workload flexibly within reasonable timescales.
* Handling inquiries efficiently and escalating issues when necessary.
* Preparing invoices and contacting patients for payments prior to procedures.
* Accurately entering, modifying, maintaining, and presenting data using electronic or manual systems.
* Managing and maintaining accurate records and databases.
The Person
* Confident and customer-focused communicator, capable of managing and interpreting data.
* Educated to GCSE level in English and Maths; NVQ Level 2 in Business and Administration or equivalent preferred.
* Good IT and keyboard skills.
* Experience in administrative or customer-facing roles is advantageous.
* Experience in a hospital or healthcare setting is a plus.
* Self-motivated, proactive, and committed to delivering excellent service.
Benefits
We want you to enjoy coming to work and feel valued. Our benefits package includes fitness, lifestyle, health, and wellbeing rewards such as free gym membership, health assessments, retail discounts, and pension options. At Nuffield Health, we care about your wellbeing.
Wessex Hospital
Nuffield Health Wessex Hospital is a 46-bed private hospital in West Hampshire, specialising in Orthopaedics, Ophthalmology, Urology, Women’s Health, and Spinal Surgery. Facilities include onsite Radiology, Pathology, Pharmacy, Physiotherapy, Hydrotherapy, 16 outpatient rooms, 46 private bedrooms with en-suite facilities, a 24-hour resident doctor, four operating theatres, and an endoscopy suite.
Join Us
Start your application now! We review applications as received and may close the advert early if we receive a high volume. Apply promptly to be considered for this role.
It starts with you.
#J-18808-Ljbffr