Job Overview
An accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
The post holder will ensure the delivery of a comprehensive high quality medical secretarial and administrative service to the consultant, doctor and junior medical team and specialist nursing teams, other health professionals.
The post holder will be responsible for the guidance and direction of the team dealing with appropriate day to day issues to oversee the smooth running of the department and providing support to the line manager.
Main Duties
To provide a comprehensive, high quality medical secretarial and administrative service to the consultant's medical team and specialist nursing teams, and other health professionals. To co-ordinate and maintain arrangements to facilitate the patient's progression along a defined pathway. To maintain the office organisation and monitor the workload related to the administration team.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person Specification
Essential Criteria
Qualifications and / or Knowledge
* NVQ Business Administration Level 3 or equivalent experience, or City & Guilds (AMSPAR) Level 3 Diploma in Medical Administration or equivalent medical secretary experience
* ILM Level 2 Team Leader, or willingness to work towards and achieve within 2 years, or relevant equivalent experience
* RSA / OCR Level 3 or equivalent experience or qualification in typing
* ECDL or equivalent experience
* Knowledge and ability to use Microsoft office applications
* Evidence of Continuous Personal Development
Desirable criteria
* Management qualification or working towards
* NVQ Level 3 Customer Service
* Knowledge of Referral To Treatment process (RTT)
Experience
Essential criteria
* Experience of co‑ordinating administration & clerical activities
* Experience of working as a medical secretary
* Experience of organising workload and people
Desirable criteria
* Previous NHS Experience
* Experience of producing graphs and statistics
Aptitude And Abilities
Essential criteria
* Excellent communication & customer service skills
* Advanced typing skills
* Ability to work autonomously
* Ability to organise & prioritise own workload
* Ability to take & transcribe succinct minutes
Desirable criteria
* Ability to produce Reports
* Confident in all aspects of office practice
Values
Essential Criteria
* Good team working ethic
* Enthusiasm and commitment
* Proactive and positive attitude
* Be innovative to meet the challenges of a changing organisation
* Patient focused approach
Other
Essential criteria
* Ability to travel between sites to meet the needs of the service
Desirable criteria
* Welsh speaker
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Health Care Provider
Industries
* Hospitals and Health Care
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