Overview
Job Title: Home Claims Technical Expert
Target Start Date: ASAP
Contract Type: Permanent, Part Time, Full Time, Job Share option available
Salary Range: £40,000 - £60,000 (Dependent on Experience)
Location: Hybrid with some Eastleigh travel
Closing Date for applications: Wednesday 1st October
Home Claims Technical Expert: At Ageas, we put our customers first. When disaster strikes, we know that a property claim isn’t just paperwork—it’s a time of stress, disruption, and uncertainty. That’s why we go beyond processing claims; we care about providing a fair, supportive, and expert-led experience every step of the way.
We’re looking for Senior and experienced Claims Technical Professionals who understand the challenges our customers and teams face when dealing with complex property claims. In this role, you will ensure that every customer receives the guidance, expertise, and reassurance they need to navigate the claims process smoothly. You will collaborate with specialists, uphold our high standards, and work with integrity to deliver fair resolutions—because at Ageas, doing right by our customers is what matters most.
If you have experience in managing complex property claims and a passion for customer advocacy, we’d love to hear from you. You may be from an adjusting, surveying or construction background in the insurance industry but tired of long hours, a poor work-life balance and negligible company benefits. Our award-winning teams full of great people underpinned by our unique culture help us stand out from the market.
Ageas Insurance is looking for a Home Claims Technical Expert, who will be expert in the Ageas Home Claims Department, actively supporting the leadership team with identification of opportunities that enhance the Ageas strategy and delivery in managing complex technical claims. The Home Claims Technical Expert will ideally have field experience validating and managing claims reinstatement for complex perils such as Escape of Water, Fire and subsidence (desirable) from an adjusting, surveying or insurer background. As a Home Technical Expert, you will leverage your excellent technical and stakeholder management skills to drive improvement of Ageas’ home claims performance.
Main Responsibilities
* Advanced technical claims handling in accordance with policy cover, legal liability, departmental fraud, ABI and FCA Guidelines.
* Provide customers and colleagues with a consistent high-quality service aligned with strategy and Ageas Best Practice.
* Ability to interpret and challenge scopes of works and tenders.
* Awareness of Construction Damage Management and building regulations plus Party Wall Act understanding.
* Identify and address supplier performance issues case-by-case and drive behavioural improvement in conjunction with the Supplier Relationship Managers.
Skills and experience
* Member of or working towards professional qualifications such as CII, CIOB, RICS, or a desire to pursue them unless you possess exceptional property claims experience.
* Experience of handling complex claims in the insurance market.
* Strong building pathology knowledge including SoRs, tender exercises and JCT contract experience.
* Ability to make good judgements throughout the claims journey and to work under pressure.
* Excellent communication skills, written and verbal, with the capability to write complex letters, reports and recommendations in line with company standards.
Benefits
* Flexible Working: Smart Working at Ageas enables location flexibility (within the UK) and many roles offer part-time or job-share arrangements; minimum 35 days holiday (incl. bank holidays) with option to buy/sell days.
* Health and wellbeing: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health support, wellbeing activities.
* Wealth: Annual Bonus Schemes, Salary Reviews, Pension, Employee Savings, Employee Loans.
* Workplace support: Well-being activities, yoga, mindfulness, sports and social events.
* Family support: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and 8 weeks full pay for other parents.
* Partner benefits: Partner Life Assurance and Critical Illness cover.
* Tech perks: Deals on gadgets, wearables, tablets and laptops.
* Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
* Return to work: Return-to-work programme after maternity leave.
About Ageas
We are one of the largest car and home insurers in the UK. Our people help Ageas to be a thriving, creative and innovative place to work, serving over four million customers. We are committed to inclusive recruitment and supporting applicants with disabilities. We encourage flexible working arrangements including full-time, part-time or job share. For more information, please see Ageas About Us.
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