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Customer Service Representative, Preston, Lancashire
Client:
Atlas Recruitment Group Ltd
Location:
Preston, Lancashire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
1
Posted:
22.08.2025
Expiry Date:
06.10.2025
Job Description:
Customer Services Executive
Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)
Mon – Friday – 37.5 hrs per week (either 8.30 – 5.00pm or 9.00am – 5.30pm shift)
Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer operational service to manage all requests and issues, including dispatch.
Duties and Responsibilities:
* Provide excellent customer service at all times.
* Accurately input information into the service management system.
* Raise customer quotes and obtain purchase orders for chargeable jobs.
* Regularly check the progression of jobs to ensure service level agreements are met.
* Provide phone support to engineers in the field.
* Work towards department KPIs and company goals.
* Comply with the company’s business procedures (ISO).
* Log information into external customer portals as required.
* Manage all mailboxes as needed.
* Schedule and allocate engineer’s work efficiently, ensuring the correct skill levels are used and H&S policies are followed.
* Arrange travel and hotel accommodations, maintaining cost-effective practices.
* Raise job numbers for service installs and planned work, updating the company database.
* Keep spreadsheets updated with machine details and address changes.
* Communicate with engineers about upcoming work.
* Provide feedback to the team leader to ensure effective scheduling.
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