Fortidia UK supports three prominent franchise brands within the shipping and logistics sector: Each brand operates its own distinct technology stack, resulting in a rich and intricate IT landscape. This infrastructure is critical, underpinning mission-critical shipping solutions for thousands of customers and franchise partners across the UK. The IT Business Partner & Governance Lead serves as the primary interface between our UK franchise partners, key business stakeholders, and the regional IT organisation. A core focus will be championing disciplined IT governance across the UK operations and ensuring that every technology investment delivers tangible, measurable benefits that positively impact revenue, margin, and EBITDA.
Requirements Management:
Lead the collection, analysis, and prioritisation of functional and non-functional requirements across the three UK business units.
Portfolio & Road-map Planning:
Build and maintain a consolidated UK IT demand portfolio, strategically balancing new initiatives, essential technical debt reduction, and business-as-usual (BAU) activities.
Facilitate quarterly portfolio prioritisation workshops with UK senior leadership, ensuring alignment with commercial objectives and demonstrating clear ROI.
Governance & Quality Assurance:
Define, implement, and embed robust standards for change management, release management, testing protocols, documentation, and security practices across the heterogeneous UK platforms.
Service & Support Excellence:
Lead the continuous improvement programme for the Help Desk function in close partnership with the UK IT Manager.
Establish and monitor effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis.
Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads.
Produce clear, data-driven status reports and executive dashboards tailored for the UK leadership team.
Financial & Outcome Focus:
Champion a culture of value delivery and agile experimentation within the UK context.
Mentor Help Desk analysts and junior business analysts within the UK team.
Coordinate effectively with third-party developers, architects, and product owners supporting the UK operations.
VP of IT – EMEA
UK IT Manager & Help Desk Team
Development partners (internal & external) supporting UK systems
Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK.
Demonstrable success in managing technology initiatives within complex, multi-platform environments (experience in e-commerce, shipping, or logistics is highly advantageous).
Strong practical knowledge of Agile/Scrum methodologies, effective backlog management, proficient use of Jira/Confluence, understanding of API concepts, and awareness of UX/UI best practices.
Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation.
Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure.
Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales performance, margin improvement, EBITDA contribution).
Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.
Relevant certifications such as Agile/Scrum (e.g., PSM, CSM), ITIL, Prince2, security certifications (e.g., Key Performance Indicators (KPIs)
Project delivery performance (on-time/on-budget %)
CSAT/NPS for franchise technology support services
IT Governance compliance score
Work Environment & Travel
This is a hybrid role, requiring typically 3 days per week in the Accrington office. Job Type: Full-time
Additional pay:
~ Bonus scheme
Company pension
On-site parking
Work from home
Monday to Friday
Work Location: Hybrid remote in Accrington BB5 5HY