WHO WE ARE: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. POSITION OVERVIEW: We are seeking a Graduate AV Support Engineer to join our growing support team. This is an exciting entry‑level opportunity for a motivated graduate with a strong interest in technology, collaboration systems, and customer support. In this role, you will provide first‑line AV, IT, and networking support, helping to maintain and monitor client environments while delivering a consistently high standard of customer experience. Full training will be provided, with opportunities to develop AV and IT skills and progress your career within EOS. WHAT YOU'LL DO: Act as a first point of contact for clients, providing support via phone, email, remote tools, and on-site escalation where required Provide first-line support for AV systems, meeting room technology, IT hardware, networking, and collaboration tools Monitor client AV and network infrastructure, responding proactively to alerts, incidents, and service requests Perform routine checks, basic maintenance, and troubleshooting to ensure systems remain reliable and fit for purpose Support the upkeep of AV environments including displays, conferencing systems, control systems, and associated network connectivity Ensure incidents and requests are logged, tracked, and resolved in line with agreed SLAs Deliver a high-quality, customer-focused support experience, maintaining professionalism and clear communication at all times Work closely with senior engineers and global teams to escalate issues and expand your technical knowledge Contribute to documentation, knowledge articles, and continuous service improvement activities Participate in training and development programmes to build AV and networking expertise WHAT YOU NEED TO SUCCEED: A strong interest in technology, AV systems, and IT support Good communication skills with the ability to explain technical concepts clearly to non-technical users A customer-first mindset with a focus on service quality and user satisfaction Strong problem-solving skills and a proactive, can-do attitude Willingness to learn, take feedback, and adapt in a fast-paced environment Ability to manage tasks effectively while working within defined support processes PREFERRED SKILLS: Degree in Information Technology, Computer Science or related subject / experience. Recognized professional I.T. qualifications or relevant experience. ITIL Qualified (preferable) General IT knowledge (hardware, operating systems, networking fundamentals) Any exposure to or interest in AV technologies such as video conferencing, meeting room systems, or digital signage Familiarity with Windows, Microsoft 365, or basic networking concepts A strong motivation to upskill through structured training and hands-on experience provided within the role IND