Part-Time Customer Service Administrator – Office-based, Hayes, Middlesex
Salary: Pro-rata from £30,000 + benefits | Hours: 9:30am–2:30pm (school hours option)
We’re looking for a detail-driven, customer-focused professional to join our team as a Part-Time Customer Service Administrator. You’ll be the key link between our customers and operations, ensuring orders are accurate, on time, and that any issues are solved quickly. This is more than admin – it’s about delivering an outstanding customer experience every day, with flexibility to fit around school hours.
Who You Are:
Experienced in Order Management, Customer Service, or Supply Chain Operations
Confident with EDI transactions, order flows, and troubleshooting errors
Excel-savvy – VLOOKUPs, Pivot Tables, and reporting come naturally
Highly organised with an eagle-eye for detail
Problem-solver who can investigate issues and deliver practical solutions
Excellent communicator – written and verbal
Flexible and proactive, with a willingness to adapt and improve processes What You’ll Be Doing:
Manage customer orders from placement to delivery – keeping everything on track
Monitor deliveries, chase PODs, and keep customers updated
Resolve stock, delivery, or order issues quickly and efficiently
Handle customer queries via phone and live chat with confidence
Maintain accurate records in D365 and produce regular reports
Work closely with internal teams to smooth processes and resolve challenges
Support the team through cross-training and ad hoc cover when needed Nice-to-Haves:
Experience creating training materials or supporting colleague development
Previous experience with D365 or similar order management systems What We Offer:
Part-time hours with school-friendly flexibility (9:30am–2:30pm)
Pro-rata salary based on £30,000 per year
Full company benefits package
A supportive team environment where your input and ideas are valued