Join to apply for the Sales Support Officer role at Harris Lord Life Sciences.
Base pay range
£35,000 to £45,000 depending on experience.
Customer‑facing, hands‑on, and central to delivery. This is a practical role that keeps everything moving.
This early‑stage diagnostics company is moving from research into real‑world delivery. The technology is already being used by academic and clinical customers, and the focus is now on growing operations and building the customer function. This role supports that journey.
This is not about new business or lead generation; it is about managing the customer process once someone wants to come on board. You will help send quotes, set up accounts, track orders, and respond to queries. If you enjoy helping things run smoothly and like the idea of building processes from the ground up, this may suit you well.
What You Will Do
* Act as the main point of contact for academic and clinical customers once they are engaged
* Manage inbound enquiries and ensure they are recorded and progressed using the CRM
* Prepare and follow up on quotes, coordinating with internal teams as needed
* Handle onboarding documents, purchase orders, forms, and supplier information
* Coordinate with distributors and logistics providers to ensure accurate and timely delivery
* Flag patterns or issues early (for example, repeat queries or recurring product concerns)
* Maintain basic reporting on pipeline, fulfilment, and customer interactions
* Support the operational side of research studies and pilot projects
What You Will Need
* Experience in customer support, sales coordination or account administration
* Comfortable managing multiple tasks and priorities
* Confident communicator, both in writing and in person
* Familiarity with CRM systems such as HubSpot or Salesforce
* Process‑oriented with good attention to detail
* Experience preparing quotes, handling orders, or managing documents
* Background in diagnostics, research, or scientific supply chain
* Knowledge of academic procurement
* Competent in Excel or similar tools
* Any additional language skills
Who You Are
* You take ownership and follow things through
* You work well independently but are happy to ask questions
* You like improving systems and organising work
* You are dependable and professional in dealing with both customers and colleagues
About the Company
This small and growing business was founded by a team of researchers and entrepreneurs. The company operates remotely with flexible working hours and occasional in‑person team meetings. The focus is on delivering high‑quality service and building the infrastructure for scale. You will be part of a close‑knit team working on something with long‑term impact.
Harris Lord is acting as an Employment Agency for this position.
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service, Administrative, and Supply Chain
Industries
Medical Equipment Manufacturing and Biotechnology Research
#J-18808-Ljbffr