Overview
Department: Direct Labour Operations
Location: Ashford
Compensation: £34,000 - £36,000 / year
Job Title
Service Engineer
Reporting
Reporting to: Service Delivery Field Manager
Hours
Full time (Monday to Saturday 45 hours a week, between 7.30 - 5.30pm shift pattern); 1 Saturday per month, paid as overtime.
Location
Ashford, South East
Salary
We provide a competitive starting salary ranging from £34,000 - £36,000 per year. Additionally, you can earn a target bonus of 20% of your salary, along with extra pay for one additional Saturday per month. With these incentives, your on-target earnings can reach up to £42,000 per year!
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
About us
Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door. Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK. Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution. Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
Job Purpose
Reporting to the Service Delivery Field Manager, the service engineer will be carrying out service visits to rectify issues with a customer’s fibre service. The service engineer has a key role in keeping our customers connected whilst maintaining an outstanding customer service.
You may be required to carry out customer installs and pre-pulls depending on business needs and be expected to complete any work within the department that the company requires due to work volumes from our ISP partners.
Key Responsibilities
* Primarily work on customer services but may be required to carry out installations and pre-pulls to a customer premises.
* Manage the tools issued and the vehicle assigned to you as per our vehicle policy.
* Completing Service works within an agreed SLA (24hrs)
* Complete assigned tasks on time and manage day-to-day jobs.
* Follow service procedures, splice fibre, and test at multiple points throughout the service visit.
* Installation of fibre Cable to build specification and Openreach Pia policy.
* Splicing within Netomnia Fibre Network to the highest standard.
* Maintaining H&S compliance.
* Work individually and as part of a team to achieve targets and KPIs.
Skills, Knowledge and Expertise
* Experience working in a similar role, working on or on behalf of the Openreach Network.
* Ability to conduct risk assessment and hazard identification, with a strong emphasis on Health and Safety practices.
* Demonstrable experience and a proven track record working in a networking engineering environment. (preferred).
* Excellent organisational skills.
* Clear and concise communication abilities.
* Physical fitness for manual handling tasks.
* Ability to foster excellent working relationships within your team, with your manager, and with other teams within the company, with an excellent customer service attitude.
* A proactive approach to improving efficiencies and working smarter.
Qualifications (required)
* Must hold a full UK driving Licence for minimum 12 months.
* SA001, SA002, S7, S8, SA051c and SA020
* IPAF 1b
* NRSWA unit 2
* Splicing and testing
* SMART AWARDS preferable
* Have telecommunications experience or transferable skills.
Why our people love working with us?
* Equity – yes, a real part of the company!
* 25 days holiday plus bank holidays
* An extra day off for your birthday!
* Pension scheme that matches your contribution up to 8%
* Phone allowance.
* Health care cash plan
* Cycle to work.
* Employee assistance programme
* PPE and Uniform provided.
* IT equipment provided.
* Discounted Gym memberships
* Retail offers – discounts from recognisable brands
* Company Events
* Free YouFibre broadband if you are within our area, plus friends & family discount.
* Life assurance giving you cover of 4 times your basic salary.
* Colleague referral scheme of £500.
* Continuous development and long-term career prospects
What happens next
* Send us your application via our Careers Site or Job Boards.
* Recruitment screens your application against our essential criteria.
* Hear back from us within 2-3 days of application submission with an outcome/next step.
* If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at recruitment@substantial.group
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