INTERNAL CANDIDATES ONLY
CLOSING DATE: 9am, Tuesday 6th May
Depot Manager,West London Depot
Full time, Permanent
Role Overview
To achieve company objectives by efficiently managing depot resources within policies and procedures, ensuring the highest level of customer service in the challenging environment of a leading oil refinery, and maintaining exemplary health and safety standards.
Key Responsibilities
* Develop the depot's business to achieve profitability, meeting sales and profit targets.
* Manage high-level customer relationships to deliver quality service.
* Ensure adherence to quality procedures within the depot.
* Maintain compliance with refinery safety requirements.
* Ensure depot personnel adhere to and implement company health & safety policies.
* Manage vehicle maintenance and certification according to company and legal guidelines.
* Implement company policies and administrative procedures.
* Effectively manage depot personnel including timekeeping, appearance, and training.
* Represent the company at high-level meetings within the refinery.
* Demonstrate strong leadership with hourly paid employees, both on-site and visiting.
* Apply company disciplinary and grievance procedures in collaboration with HR.
* Continuously improve depot operations to meet business objectives.
Person Specification
Education/Knowledge/Experience
* Minimum GCSE or equivalent in Maths & English (Desirable).
* A levels/Degree (Desirable).
* 2+ years of management experience in a commercial business.
* Experience in people management and health & safety.
* Proven track record in managing profit and loss and delivering continuous improvement in customer service.
* Familiarity with HR issues like Disciplinaries and Grievances.
* Local geographical and transport/logistics knowledge.
* Understanding of time-critical service environments and health & safety legislation.
Skills/Abilities
* IT literate with proficiency in Excel, Word, and PowerPoint.
* Ability to influence, persuade, and negotiate effectively.
* Conflict resolution and good time management skills.
* Organized with the ability to simplify complex issues.
* Strong verbal and written communication skills at all organizational levels.
Behaviours
* Self-motivated and results focused.
* Determined in overcoming obstacles and resilient in challenging situations.
* Demonstrates leadership behaviours as a role model.
Performance Measurement
* Managing return on investment and ensuring safety.
* Growing customer base and deploying fleet effectively.
* Ensuring correct and appropriate charging.
* Delivering excellent customer service and reducing errors/waste.
* Enhancing colleague engagement.
Benefits:Competitive Basic Salary + Car Allowance
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