SOFT SERVICES OPERATIONS MANAGER
We are seeking a confident, ambassadorial, and engaging Soft Services Operations Manager to join the management team at one of London’s most iconic and prestigious mixed-use destinations. This landmark development combines high-end retail, a luxury hotel, restaurants, bars, residential apartments, and commercial office space—delivering a vibrant, 24/7 urban environment in the heart of the city.
Key Responsibilities…
* Lead and manage all soft service contracts, including cleaning, waste, pest control, front-of-house, concierge, and security.
* Drive performance to meet and exceed agreed KPIs and SLAs, ensuring exceptional service delivery at all times.
* Foster strong relationships with key stakeholders, tenants, residents, and service partners.
* Monitor and audit service provider performance, identifying areas for improvement and implementing corrective actions.
* Take a proactive approach to problem-solving and incident management in this fast-paced, complex environment.
* Maintain exceptional standards of presentation and service throughout the estate, reflecting the prestige of the scheme.
* Support wider estate management functions and contribute to overall site excellence.
What We’re Looking For…
* Proven experience in soft services operations management, ideally within a premium mixed-use, hospitality, or commercial environment.
* Strong understanding of contract management, including performance measurement and compliance.
* An personable, articulate, and diplomatic communicator who thrives in high-pressure, high-profile settings.
* Naturally ambassadorial, with the ability to engage confidently with stakeholders at all levels.
* Comfortable working in a 24/7 environment, with the flexibility to respond to out-of-hours issues if required.
* Passionate about service excellence, presentation, and the customer experience.
Why Apply?
This is a rare opportunity to be part of one of London’s most high-profile schemes, where your leadership will directly impact the experience of thousands of people every day. If you’re ready to bring energy, confidence, and a solution-focused approach to a challenging but rewarding environment, we’d love to hear from you.
Salary: Up to £62,000 + Discretionary Bonus + More
Hours: Monday–Friday 9:00-17:30 and duty management 1/7 weekends. 24/7 Operational Environment – Flexibility Required
Please send your CV to ally.ridgway@foundationrecruitment.com
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