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Enterprise Architect (Contact Centres), London
Client:
Spencer Clarke Group
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
3c274c6f3c2e
Job Views:
47
Posted:
11.04.2025
Expiry Date:
26.05.2025
Job Description:
About the role:
Based in Greater London (Hybrid – one day per month on site):
1. Map the As-Is landscape for the contact centre
2. Create the blueprint for the integrations with the various systems
3. Lead the research/discovery and create the documentation that completes the business case for the Resident Experience Programme.
About you:
You will have the following skillsets or experiences:
1. Extensive knowledge and experience of Contact Centres.
2. Extensive Public Sector / Local Authority experience.
3. As-Is landscaping on a large scale
4. Experience maturing functions.
What’s on offer:
*negotiable based on experience
*please submit your CV with the rate you require
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