Randstad Construction & Property are working on behalf of a National FM company to find a Junior Helpdesk based in Liverpool. Full training and salary increase will be provided with this vacancy. Location: Liverpool Salary: £23,000 Employment type: Full-time, permanent, On site only Key benefits: 40 hours per week Employer pension Company sick pay Cycle to work scheme Overtime ratesAn average day will include the following: Daily training to cover the below: Ensure customer SLAs are met Ensure Quoted jobs have best fit resources allocated (geographically and skill set) Monitor engineer response to Quoted works to ensure return visits are logged and completed Assist with purchasing Ensure timely processing of engineers quotes, reports and recommendations to clients Ordering goods and services Liaising with Accounts managers and supervisors with regards to capacity, timing of jobs and issuing work instructions Liaise with engineers to keep informed of changes, abnormal travel Upload and update client portals and clients frequently Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned in a timely manner Compile customer invoicing for review by accountsAn ideal candidate will have: Experience in a customer service role Knowledge of basic IT systems An ideal candidate will be: Flexible and patient A team player Able to understand complex infor...