Overview
Customer Service Assistant — Simplify, St Ives, Cambridgeshire, United Kingdom
Base pay range: £23,901.08 + bonus (£25,901.08 OTE).
What You’ll Be Doing
This role is all about being the first point of contact to our customers and leaving them with an excellent first impression to match. You will work closely with the wider Valuation team and liaise with estate agents, taking calls and bookings for valuation appointments. You’ll be confident, friendly and professional on the telephone, with a passion for providing outstanding customer service.
Responsibilities
* Manage your own case load within the Developer Valuation team, following best practices and SLAs.
* Call new referrals within the SLA and book in agent valuations.
* Prioritise your task list to ensure the most urgent bookings are actioned first.
* Collaborate with the Valuation team and estate agents to schedule valuation appointments.
Requirements
* Be unflappable under pressure with strong attention to detail to provide accurate work when handling conflicting tasks and priorities.
* Provide exceptional customer service and support to teammates when they are busy.
* Have clear, engaging communication and an empathetic approach when dealing with customers under pressure.
Benefits
* Competitive salary of £23,901.08 + quarterly bonus (£25,901.08 OTE).
* 25 days holiday plus 8 days public holiday.
* Pension, option to buy or sell holiday, life assurance, employee assistance programme, enhanced maternity/paternity & adoption pay.
* Free conveyancing legals, GP-24 hour service, retail discounts, and more.
About Us
Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses including some of the largest conveyancing law firms in the UK and two leading independent property services businesses, as well as market-leading direct-to-consumer online conveyancing.
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