Position Overview
Full-time Account Director to support our Account Management team. Hybrid role working Monday to Friday, 8:30 am – 4:30 pm in Kingston, Ontario. Reporting to the Vice President, Account Management & Integrations, the Account Director is accountable for developing and maintaining customer satisfaction at their assigned hospital(s). This individual represents the comprehensive MMC service offering and collaborates with MMC service leaders to ensure performance expectations are met.
Responsibilities
* Develop and manage the business relationship between MMC and the hospital(s).
* Conversant in all MMC services and performance expectations, as well as in hospital operations and priorities.
* Serve as the critical point of contact with the Hospital for all MMC for hospital-specific priorities, opportunities, challenges and escalations.
* Build and maintain productive relationships with Hospital customers, internal MMC partners and other stakeholders.
* Identify and assess opportunities for new and/or expanded delivery of MMC services.
* Meet with Hospital Senior Leadership on a regular basis to provide key business/service updates and ensuring MMC alignment to their business priorities.
* Meet with MMC services leaders providing updates as required.
* Develop effective and efficient processes to identify, escalate and manage issues through to resolution.
* Participate in Member committee meetings (e.g., PESC, Leadership Forms) on a regular basis and/or as required.
* Work effectively with MMC service leaders to align on priorities and execution, ensuring services are effectively delivered, issues and opportunities addressed.
* Manage Member‑specific sourcing plans with oversight on overdue initiatives and challenges at a member and program level. Follow up and manage expectations.
* Obtain annual procurement plan approvals and liaise between Members and MMC on progress.
* Be the subject matter expert on hospital’s signing authority policy and key contacts.
* Key point person for hospital capital plans and initiative intake.
* Responsible for change management and subsequent communication between MMC and hospitals.
* Internal liaison at MMC for any cross‑functional priorities at assigned hospitals.
* Facilitate QBRs with cross‑functional updates and topics.
* Oversight of Member’s Board schedule and internal liaison for initiatives resulting in contracts that require Board approval.
Qualifications
* Post secondary degree in a related discipline.
* 6 – 8 years of account management or customer relationship management experience.
* Knowledge of Procurement strategies and BPSPD.
* Strong interpersonal skills to build and maintain collaborative relationships with all levels of management, customers, peers, suppliers, and staff.
* Analytical skills with ability to analyze data sets using various systems to identify trends and make recommendations.
* Demonstrated ability to successfully balance the needs of the customer while working within the constraints of the business.
* Strong organizational skills and a demonstrated ability to manage multiple projects.
* Ability to make independent decisions and initiate action.
* Demonstrated skills in planning, negotiation, evaluation, and implementation processes.
* Strong business acumen and leadership skills.
* Excellent presentation and communication skills.
* Responsive, solutions‑oriented, resourceful.
* Demonstrated knowledge of the healthcare system, as well as medical products/services an asset.
* Public sector procurement experience and broad supply chain experience an asset.
* Experience working in a matrixed organization, a shared service or outsourcer an asset.
Apply
Apply here: https://jobs.dayforcehcm.com/en-US/mohawkmedbuy/CANDIDATEPORTAL/jobs/2316
Mohawk Medbuy Corporation (MMC) is a national, not-for‑profit, shared services organization that supports hundreds of health care providers across Canada, as well as child welfare agencies and other public sector organizations. MMC provides value‑driven contracting and procurement solutions for medical/surgical supplies, pharmaceutical products, local sourcing, capital (equipment, FF&E and redevelopment) and nutrition solutions. Other services include data analytics, in‑hospital support, warehousing/logistics, technology, procure‑to‑pay, and accounts payable. MMC is actively supporting the creation of a resilient value chain that incorporates environmental social, and economic wellbeing – and fosters the participation of Indigenous businesses. Based in Burlington, ON, MMC operates regional hubs in Toronto, Thunder Bay, Kingston, Brantford and London as well as a hub and distribution centre in Oakville.
Equal Opportunity
Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or
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