OVERALL SUMMARY
Team member of the overall Client Onboarding & Data Maintenance team, part of the Client Operations functions and responsible - for the maintenance of client data on TrinityBridge (and partner) party systems.
The overall Client Onboarding and Data maintenance team is driven by Front Office (who verify instruction and liaise with our clients), with the Data Maintenance team responsible for validation of instruction, accurate and timely data input and managing workflows. Complete and error-free input will be essential to maintaining strong client relationships.
RESPONSIBILITIES
* Accurate and timely validation of client instruction and processing of client static data changes including, but not limited to, change of address, change of bank details, regular payments set up, ongoing fee amendments and online access maintenance.
* Daily interaction with internal (and partner) systems adhering to applicable SLAs and workflow management
* Adherence to all departmental procedures
* Close liaison with other teams and departments across the business to ensure all processes run smoothly and effectively
* Document management - ensure documentation is scanned/saved and archived in accordance with department operating procedures
* Assist the Operational Risk and Service Management Teams in the resolution of queries
* Participation in the Appraisal and Development Scheme
* To inform Line Manager of areas of concern and issues that may arise.
* Demonstrate the Firm’s Business Principles (Client, Excellence, People & Integrity).
Regulatory responsibilities ¦ Compliance/T&C
* Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
* Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.
WE WOULD LOVE TO HEAR FROM YOU IF:
* Previous Financial Services experience, specifically in a Wealth Management business, would be a key advantage, as would experience in working with investment products, wrappers and ‘platforms.’
* High levels of accuracy and attention to detail
* Ability to work quickly and accurately within very tight deadlines, and prioritise effectively
* Good team player with the ability to work on own initiative and willing to respond to varying requests
* Flexibility and availability to work overtime during peak workload periods
* Excellent communication skills (written and verbal)
* IT proficiency
* Proactive nature to gain efficiencies
* Previous data entry and paperwork checking experience desirable.
* Previous customer/client service experience would be an advantage.
At TrinityBridge we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.
To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.
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