Service desk engineer - hybrid

Job Description

Service Desk Engineer - HYBRID WORKING

We are looking for an experienced Service Desk Engineer to join our fantastic client on a hybrid working basis.  The company offers a fantastic working environment to grow in and hopefully create a long career path for the successful candidate.

Purpose of this role

To provide in person and telephone IT technical assistance to the client's internal customers.  To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.

Your key responsibilities are

• Providing excellent customer service via in person support, over the telephone, email and the ITSM system.
• Maintaining the high standards required for the clients internal service levels.
• Working in a front of house position offering in person customer and technical services.
• Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
• Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals.

Experience/Knowledge

• Experience working within an IT service desk / IT Support environment.
• A customer services background.
• Experience supporting Microsoft operating systems, Active Directory and Exchange.

Desirable

• CompTIA A+ and Network+, Security + or equivalent.
• IT based A level Grade C or above / BTEC or equivalent.
• Degree or equivalent.
• ITIL certification.
• Support based Microsoft technologies accreditation.
• Knowledge of Remote Desktop Services technologies.
• Network troubleshooting experience.
• Knowledge of DHCP, DNS, VPN.
• Experience using ITSM packages.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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