IT Support Engineer (2nd/3rd Line)
Location: Wakefield, West Yorkshire, England, United Kingdom.
Company: CO Manufacturing – part of the Conservatory Outlet Group, a £60 million turnover company producing high‑quality windows, doors, and conservatory roofs.
Employment type: Full‑time.
Benefits
* 25 days holiday + bank holidays
* Health cash plan
* Pension scheme
* Monthly employee value awards up to £75
* Personal development programmes through courses and training
* Free parking
About The Role
We are looking for an experienced IT Support Engineer who can handle both 2nd and 3rd line support. You will mentor our 1st line engineer and be the point of escalation for complex issues. You will take ownership of escalated tickets, diagnose and resolve complex technical problems, and work to prevent recurrence by identifying root causes.
Responsibilities
* Handle escalated support tickets from 1st line.
* Troubleshoot and resolve complex software, hardware, and network issues.
* Administer Windows Server, Active Directory, Group Policy and user permissions.
* Support Microsoft 365 and device management through Intune and Endpoint Manager.
* Manage installation, upgrades and system maintenance tasks.
* Document fixes and help build internal knowledge bases.
* Provide guidance and support to the wider IT team.
* Occasional travel to other Conservatory Outlet Group companies may be required.
Qualifications
* Experience in a 2nd or 3rd line support role.
* Strong knowledge of Windows Server, Active Directory, and Microsoft 365 administration.
* Good understanding of networking including routing, switching, VLANs, VPNs and firewalls.
* Familiarity with virtualization platforms such as VMware or Hyper‑V.
* Confident in troubleshooting advanced technical issues.
* Able to follow through on problems and take responsibility for outcomes.
* Clear communicator who can explain issues in a straightforward way.
How to Apply
Ready to start your career with us? Apply with your CV. EqualsOne are advertising this on behalf of Conservatory Outlet Group and are not acting as a recruitment agency; all applications will go directly to Conservatory Outlet Group.
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