THE BAMFORD COLLECTION IS A GROUP ? OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING ? AND NURTURING PEOPLE AND PLANET. ?
ABOUT THE ROLE
This is a fantastic opportunity for a role where no two days are the same. If you have a passion for customer service, a talent for organisation and a keen attention to detail this could be the role for you!
HOURS: Full Time, 40 hours and including weekend shifts
RESPONSIBILITIES
To be a consistently friendly and professional point of contact to all guests, following protocols with contact over the phone, via email and face to face.
To anticipate guest needs and go above and beyond in assisting with requests. Being proactive in your approach to your work at all times.
To build an in-depth knowledge in operating a range of systems including our PMS (Opera), & other systems used within the business including, but not limited to, ResDiary, MindBody and Microsoft Office.
To work closely with other departments to ensure service & our guest experience is seamless across the business.
Ensure payments are processed accurately and with confidence and discretion.
To have a positive and energetic attitude, contributing to a pleasant working atmosphere.
To enjoy a fast-paced environment, remaining flexible to a wide range of duties, including, but not limited to, administrative and operational duties.
To ensure all front office working areas are kept clean and tidy throughout shift, including company vehicles.
To be punctual and immaculately groomed for every shift.
To be flexible in your approach to work, assisting other areas of the business as needed.
To be an ambassador and knowledgeable about the Bamford Collection.
Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
SKILLS YOU WILL BRING
Exceptional communication skills
Proactive luxury customer service
Time management
Valid UK Driving License
Microsoft Office
PERKS & BENEFITS
Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1. Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice. Private Medical: We offer subsidised private medical insurance through Bupa. Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%. Life Assurance: We offer life assurance cover, equivalent of up to a year of your annualsalary. Mental Health Support: Our Employee Assistance Programme provides 24-hour support,seven days a week.
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