Job details
Job reference
REQ6316
Date posted
02/09/2025
Application closing date
08/09/2025
Location
401 Anstey Lane
Salary
£14,978 - £16,248 Per Year
Package
Total benefit value (includes pension contribution and full holiday entitlement): £22,067.69
Contractual hours
20
Basis
Full time
Job category/type
Adult Social Care
Attachments
Job Specification
Emergency Control Room Officer
Job description
Part Time / 20 Hours Per Week / until March 2026
The LeicesterCare Emergency Control Centre provides an emergency alarm service to anyone who feels vulnerable or alone, whatever their age or needs. Offering reassurance, support, and peace of mind by providing a direct link to a caring control centre around the clock, every day of the year.
Requests for assistance can be raised directly by the person pressing a help button, or by automatic Care Technology sensors detecting events such as falls, doors opening and beds being unoccupied etc.
When the request for assistance is received at our local control room, your role will be to support the person and understand what help is required, organising assistance, contacting relatives, neighbours, carers, doctors, and/or the emergency services as required.
Your role
Day to day you'll handle a variety of calls received at LeicesterCare so that people in need of assistance or reassurance are appropriately supported. Organising the appropriate response to their alarm call. Working with the person calling, their nominated responders, their GP or health professionals, emergency services, social care services among other professionals who may be involved.
As part of a team of 13 control room staff you'll create strong links to other Social Care teams, especially the Care Technology and 24 hour crisis response services.
You will be working with a dedicated call handling system to support a 24/7 service offer. You will therefore need to be able to work a 7 day rotating shift pattern covering morning, afternoon and evening shifts. Your role will specifically help cover the three shifts per day between 7:00am and 10:30pm.
What you will need
Your communication and problem-solving skills will be essential in this role. During a live call you will need to be able to pull together information from various sources, e.g., what the person is saying, how they are sounding, previous contacts, known situations, etc., to understand how you can best support their needs. Being confident in your decision making when organising a response, as well as being empathetic and reassuring to the person.
You'll also be able to use various IT systems. Including, the range of Microsoft Office applications, the Adult Social Care database and the Care Technology database.
What we can offer you
As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave and membership of the Local Government Pension Scheme. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from several flexible benefits, including discounts on city buses and trains.
Join us
We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible.
For an informal discussion about this post, please contact: Hayley Gill, LeicesterCare Senior on ; Lisa Shale, Professional Practice Lead on or Jon Diaz, Team Leader on