Coventry (3 days a week) / London (1 day a week)£36,000 - £42,000 dependent on experience
4 days office-based, 1 day remote
Permanent, Full-Time
Sensical, a growing IT MSP, are looking for an experienced Support Engineer to join the expanding team. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional customer focussed attitude.
Comfortable working on a client site (3 days a week) and traveling to London (1 day a week)
Able to be part of an out of hours on call rota (one week in four)
A passion for IT and a desire to learn new technologies
Understanding of IT best practices and procedures (ITIL, Change Control)
Experience writing internal support documentation
Microsoft Windows 11
Microsoft 365 applications (inc Teams)
Microsoft InTune/End Point Manager
Deployment Services (SCCM, WDS, WSUS)
IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)
Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
Mobile Device Support (iOS, Android)
Microsoft Server OS (2016/2019/2022)
Structured Cabling (Patching, Cable Tracing, IDC)
Microsoft Certified Associate (Microsoft Certified Associate – AZ801, AZ305))
Network+ or CCNA
Our Support Engineer will deliver excellent support services to all our customers.
Perform regular maintenance tasks (patching, AV checks)
Provide on-site support (3 days/week)
Project Work (20%)
Leading Desktop related project work
Assisting with Infrastructure & Networking projects
Providing an escalation point for other Service Desk team members
Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London.
We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average.
We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Annual bonus
Pension scheme (up to 4% match)
Additional day off on your birthday
Staff Discount Schemes for major Highstreet brands
Training and relevant ongoing certification
Employee Assistance Program with Health Assured
Private Health Insurance including Dental, Optical, and Mental Health
Enhanced Sick Pay
Season Ticket Loan
Cycle to Work scheme
Bring Your Own Device allowance
Office Refreshments