A holiday home company based in Norwich is seeking a Head of Customer Service to lead its operation and enhance service delivery. The role involves leading a team to ensure consistent performance across various customer channels and addressing performance issues proactively. Candidates should have senior leadership experience in a contact center and the ability to drive improvements in service quality and operational consistency. The position offers a chance to influence and modernize customer service strategies in a growing digital environment. #J-18808-Ljbffr