Our client, one of the UK's leading engineering companieswithin the commercial property maintenance industry are seeking to recruit a Service Desk Coordinator.
Location: Bexley
Hours: 9am - 5pm - Monday - Friday
Key Responsibilities
* Act as the first point of contact for clients, handling maintenance requests, faults, adhoc request and service enquiries
* Log and manage all incoming service calls and job requests using the companys CAFM (Computer-Aided Facilities Management) system
* Prioritise and allocate work to engineers and subcontractors according to availability, skills, and location
* Monitor ongoing jobs to ensure completion within agreed SLAs (Service Level Agreements)
* Coordinate and track planned preventative maintenance (PPM) schedules
* Maintain accurate records of service calls, client communications, and engineer updates
* Raise purchase orders, process supplier paperwork, and update job costs in line with company procedures
* Provide regular updates to clients and issue completion reports or quotations when required
* Support the management team with reporting, compliance documentation, and general administrative duties
Skills and Experience
1. Previous experience in a Service Desk, Helpdesk, or Scheduler role within building servi...