Overview
The Real Mary King\'s Close has an exceptional opportunity for an experienced Operations Manager to join our talented team. An award winning attraction, The Real Mary King\'s Close is buried deep beneath Edinburgh\'s Royal Mile. On their fully guided tour, guests follow Edinburgh\'s past residents in these underground alleyways and hear the real stories of the people who lived, worked and died there. Join us to experience over 400 years of history and unlock the secrets of Edinburgh\'s only preserved 17th-century street.
Responsibilities
* Support the General Manager in team leadership and manage the day-to-day running of the Attraction.
* Lead and develop our established Operational Duty Managers and Storyteller team to deliver exceptional guest service and develop creative and innovative approaches to ensure successful commercial performance, together with a memorable guest experience.
* Responsible for managing immediately any incidents, which may affect the health and safety of other team members or guests; update and implement risk assessments.
* Work to maintain and raise standards to ensure an outstanding guest experience during every visit.
Ideal Person / Qualifications
* Previous experience in a similar role within a tourist attraction; strong leadership of operational teams with a track record of delivering results.
* Passion for building a career in the Tourism industry with a strong focus on guest experience.
* Involved in designing new on-brand specialist tours, creating new scripts and dealing with props; creative flair is essential.
* Sound understanding of financial procedures and practices alongside effective management of budgets and people.
* Some evening and weekend work is required on rotation.
* Visa note: we are unable to offer visa sponsorship for this role; applicants must have the right to work in the UK.
What we offer
* Salary: £34,000 to £38,000 per annum plus a non-contractual bonus.
* Contract: Full-time permanent (40 hours per week).
* Benefits: The opportunity to purchase additional leave; Company pension; Employee discount; Wellness programmes; Free health cash plan; Income protection.
A full job description can be found on The Real Mary King\'s Close website
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