The Role of a Client Account Manager
Are you an experienced Client Account Manager with a background in Mechanical, Electrical, FM, or Service Contract industry?
Are you familiar with managing a large portfolio of commercial clients, ensuring all works are completed efficiently?
Aylesford Electrical Contractors, an electrical company based in Kent, is seeking a Client Account Manager to join their PPM Services team.
The main purpose of this role is to build and maintain excellent, long-lasting customer relationships while ensuring all works are carried out effectively and to the highest standards to encourage repeat business.
Key Responsibilities of a Client Account Manager
* Attend customer meetings and manage external client relationships.
* Generate meetings with existing customers and new contacts within our client base.
* Build and maintain excellent, long-lasting customer relationships.
* Ensure quotes are sent promptly.
* Follow through on instructed works to ensure customer satisfaction.
* Champion high performance and quality across the PPM team.
* Maintain and update account plans.
* Attend internal meetings.
* Present proposals to customers.
* Communicate clearly with clients and address any concerns.
* Raise clients’ business concerns and needs to the company’s management.
* Continuously seek ways to enhance the customer experience.
* Negotiate and close business contracts with existing and new clients.
* Attend and actively participate in SLA meetings.
Benefits
* Competitive base salary with performance-based bonuses.
* Car salary sacrifice scheme available.
* Training and progression opportunities.
* Company-wide social events.
* 20 days holiday plus bank holidays.
The Person
* The ideal Client Account Manager would have a background in Electrical or Mechanical industries.
* Proven success in managing existing client portfolios and acquiring new contacts to support business growth.
* Experience in account management and customer retention.
* Proficient in sales support and service delivery.
* Familiar with managing FM and commercial clients.
* Possession of a full UK driving license is advantageous.
* Must possess excellent organizational and communication skills and have the ability to build relationships.
The Company
Based in London and Kent, we offer electrical services to commercial, retail, and industrial organizations across the South of England. We specialize in electrical design, installation, and maintenance services.
Aylesford Electrical Contractors was established in 1979 and has over 40 years of experience providing installation and maintenance services in various commercial and industrial settings throughout the UK. We pride ourselves on our tailored service approach, aiming to maximize client satisfaction while delivering high standards of quality and safety. Our client partnerships include some of the nation's leading companies, with relationships enduring up to 40 years.
#J-18808-Ljbffr