THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK. \n\n\uD83D\uDD38Have you recently left school?\n\n\uD83D\uDD38Are you interested in providing quality customer service in an administrative role?\n\n\uD83D\uDD38Do you want to earn money while you learn on the job and work towards a Business and Administration SVQ and a Diploma in Customer Service?\n\nA busy, supportive medical practice based in Glasgow is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Medical Administrator role.\n\n\nPlease note that this position is for an initial 24 month contract with the potential for a permanent role for the right candidate. During this initial 24 months, you will work towards two qualifications; Firstly, a Business and Administration SVQ and then you will use your knowledge from this and apply your skills to work towards a Diploma in Customer Service.\n\nThe job role will involve customer service through reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and providing a high level of customer service for patients as required as well as liaising with staff and external agencies.\n\nResponsibilities include:\n\uD83D\uDD39Processing requests for appointments and prescription requests\n\uD83D\uDD39Answering incoming phone calls, transferring calls or dealing with the callers request appropriately by delivering quality customer service\n\uD83D\uDD39Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition\n\uD83D\uDD39Initiating contact with and responding to, requests from patients, team members and external agencies\n\uD83D\uDD39Administration of patient records\n\uD83D\uDD39Working as part of a busy and supportive team\n\uD83D\uDD39Inputting data into the patientâs healthcare records as necessary\n\uD83D\uDD39Managing all queries as necessary in an efficient manner\n\uD83D\uDD39Carrying out system searches as requested\n\uD83D\uDD39Maintaining a clean, tidy, effective working area at all times\n\uD83D\uDD39Supporting all clinical staff with general tasks as requested\n\uD83D\uDD39Monitoring of stationery supplies\n\uD83D\uDD39Contribute ideas and suggestions to the smooth running of the reception and administrative functions\n \uD83D\uDD38Along with the duties in your role, you will undertake two qualifications while you work and will be supported throughout.\n\n\uD83D\uDD38You will have the opportunity to learn about different aspects of a medical administrator role and about the value of continuity of care.\n\n\uD83D\uDD38You will learn about the importance of effective communication, teamwork and confidentiality to provide quality customer service for internal staff, patients and other agencies.\n The most important thing is that you are enthusiastic, motivated and willing to learn.\n\n\n\uD83D\uDD39National 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential\n\uD83D\uDD39Good communication and interpersonal skills are important\n\uD83D\uDD39Previous customer service experience is desirable but a good understanding of the importance of good customer service is key\n\uD83D\uDD39You should be willing to learn and work hard\n\uD83D\uDD39Ability to work well as part of a team and learn from others\n\uD83D\uDD39Be able to use your initiative to work towards common values and goals of providing the best care for patients\n\uD83D\uDD39Time management is crucial- you will be part of a busy GP Practice team and will have to manage your time between your duties and working towards your two qualifications\n\uD83D\uDD39Ability to maintain confidentiality when working with sensitive information\n\nIf you think you are up for the challenge of working in a busy GP Practice as a Modern Apprentice, we would love to hear from you!\n