CUSTOMER SERVICE AGENT NEEDED
Our client are an exciting start:up : an industry disrupter They offer market leading products and incredible customer experiences.
This FULL TIME, potentially TEMP:TO:PERM role is for a Full:time Customer Service Assistant
Mon :Fri, 09:00:17:00, with ad hoc weekend shifts. As the business grows, working patterns and rota requirements may change, so a flexible approach is important.
Harrow, Hybrid (3 days in office, 2 at home)
Salary: 14:16 per hour
: Excellent benefits package including holiday pay, pension, discounted products, carbon offsetting,
This critical role requires you to:
Manage the central customer platform (live chat, social, email and phone : around (Apply online only) interactions daily)
Provide first:line support in the company tone of voice (product advice, shipping queries, issue resolution)
Edit customer orders and liaising with production and shipping teams
Manage and track refund requests
Support monthly customer service reporting, setting targets and driving improvements
Manage the social community and promote and improve Trustpilot and Google ratings
Conduct weekly customer outreach to build relationships and gather insights
Support general office tasks (ordering, invoicing, etc.)
You will need to have the following skills : without exception:
Organised : confident managing multiple tasks and conversations at once
Detail:oriented : able to connect the dots across teams to meet customer needs
Methodical : comfortable following (and improving) structured processes
Time:conscious : responsive, efficient and accurate
Customer:first : genuinely cares about delivering a great experience every time
Creative : enjoys problem:solving and thinking on your feet
Proactive : takes ownership and manages your workload independently
Were flexible on experience. Ideally, you will need to have have worked in a customer:facing (preferably e:based) role before, but more importantly youll be a quick learner, strong communicator and confident with IT systems.
Please apply ASAP
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK and Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.