CUSTOMER SERVICE REPRESENTATIVE APPRENTICE
FRADLEY PARK – LICHFIELD
We’re looking for an enthusiastic and motivated Customer Service Apprentice to join our busy aftersales HGV Workshop team.
This is a fantastic opportunity to gain hands on experience whilst developing core skills in customer service, administration and workshop coordination – all within a supportive environment.
Established in 1959, for over 65 years here at Allports we have developed successful operations in key business areas, including Authorised Distributors for Renault Trucks, Isuzu Trucks, Trailers, Rental and Contract Hire, body work and repair. We are a leading provider within our industry, with a commitment to delivering exceptional customer service.
Our benefits package includes:
1. 28 days holiday (inclusive of Bank Holidays with the opportunity to buy up to an additional 5 days)
2. Designated EAP service to support health and financial wellbeing
3. Refer a friend scheme (earn £750 for each referral)
4. Birthday and Christmas Gift Vouchers
5. Discounts for UK hotel stays
6. Training and Development opportunities for career progression
7. Charity and Community events throughout the year
8. Branded workwear and PPE provided.
What you will be doing:
Monday – Friday 08:30 – 17:00 (based onsite)
Practical Experience
Customer Service & Front of House
9. Greet and assist customers professionally, both in person and over the telephone.
10. Handle customer enquires, bookings and service updates.
Job card & Booking management
11. Support with the job card coordination for vehicles entering the workshop
12. Coordinate bookings with technicians to support the Workshop Controller
13. Keep customers and internal teams (Rental/Parts/Sales and Finance) informed about progress, costs and completion times.
Workshop Support and Communication
14. Liaise between workshop team members and customers to relay accurate updates
15. Support workshop administration, including parts orders and records.
16. Assist in tracking repairs, inspections and service completions.
Documentation and System use:
17. Input and update customer and vehicle information into internal and manufacturer systems
18. Maintain accurate service records and process necessary paperwork
19. Follow GDPR and company data handling procedures.
Customer satisfaction and Feedback
20. Follow up with customers post service to ensure satisfaction
21. Handle complaints or concerns professionally and escalate as and when required.
Training and development:
22. Attending training online and face to face with our Apprenticeship provider.
23. Completing coursework and a portfolio of evidence as part of the apprenticeship program.
24. You will work towards a level 3 qualification
25. Health and Safety – ensuring best practices when working within our workshop environment.
What we are looking for:
26. A genuine interest in customer service and the motor industry
27. Excellent communication and organisational skills
28. A team player with a positive can-do attitude
29. Microsoft Office software skills
Why join us?
30. Gain a nationally recognised qualification.
31. Work for an established company with fantastic opportunities for career growth.
32. Receive full training and mentorship from experienced professionals.
If you are looking for a workplace where your growth is supported, your contributions celebrated look no further, apply or contact our team today!
BenefitsIndustry-leading rates of pay Apprentice Development Schemes (HGV Technician and Leadership Management programs available) Up to 25 days holiday (including the option to buy up to 5 days of annual leave per year) Additional annual leave and birthday off awarded for length of service Designated EAP service to support your health and financial wellbeing Refer a friend scheme (earn £750 for each referral) Stakeholder Pension Scheme Birthday and Christmas Gift Vouchers Enjoy discounts for UK hotel stays Company car (role dependant) Training and Development Opportunities Charity and Community events throughout the year Treat Tuesdays – surprises drop every-so-often on a Tuesday Free on-site car parking Workwear, boots and PPE provided Modern, clean offices and working environment On-the-job and manufacturer-backed training Fantastic career advancement opportunities A great place to work within a dynamic and growing business Variety of shifts available (see jobs for details)