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Join to apply for the Customer Service Centre Agent role at Driver and Vehicle Standards Agency (DVSA)
Driver and Vehicle Standards Agency (DVSA) provided pay range
This range is provided by Driver and Vehicle Standards Agency (DVSA). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Salary: £25,159 - A Civil Service Pension with an employer contribution of 28.97%
Contract Type: Permanent – Flexible working, Full-time, Job share, Part-time
You will be based in one of our vibrant Newcastle or Swansea offices and customers will contact you with a wide range of queries. For example, learner drivers may contact you to ask for advice on whether their car is suitable to use for their driving test. Using the knowledge you have obtained from your training and the support received from your colleagues, you will guide the learner driver through the criteria on GOV.UK to help them reach a decision.
What can you do in a week?
* Be part of a wider team dedicated to providing excellent customer service to improve road safety
* Handle inbound calls from both internal and external customers, using the latest technology
* Provide responses to customer enquiries via email and social media channels
* Delve into knowledge portals to provide advice and guidance on a wide range of road transport topics
* Become a Subject Matter Expert on a particular topic and provide support to your colleagues
* Participate in team briefings and meetings and suggest ideas
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About you
You will be a confident communicator, both verbally and in writing, with the ability to engage effectively with a wide range of internal and external customers. You will be passionate about providing an excellent service and maintaining high accuracy whilst working at pace within a busy environment.
You will enjoy problem solving and will effectively use relevant information to make informed decisions. You will enjoy collaborating with your team, taking responsibility for your own performance and objectives, while supporting others to do the same.
How to Apply
Read the full job description and apply here
Apply before 11:55 pm on Sunday 13th July 2025
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Administrative, Customer Service, and Other
* Industries
Government Administration
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