Welfare Officer (Benefits & Income Maximisation)
Rate: £18.40 PAYE / £25 Umbrella
Contract: Temporary
Start: ASAP
We are looking for an experienced Welfare Officer to support vulnerable residents by maximising income, advising on welfare benefits, and delivering high-quality casework support.
This is an excellent opportunity for someone with strong benefits knowledge and a passion for helping residents navigate financial hardship.
-----------------------------------
Key Responsibilities
* Provide accurate advice and support on welfare benefits including Universal Credit, Housing Benefit, Personal Independence Payment (PIP) and other statutory entitlements.
* Complete welfare benefit checks and support residents to apply for benefits, grants and other assistance.
* Carry out structured and sensitive interviews, gathering financial and personal information to assess support needs.
* Manage a varied caseload, ensuring outcomes are achieved efficiently and within deadlines.
* Support residents with budgeting, debt advice and financial assessments, signposting to relevant agencies where required.
* Maintain accurate case notes and records using case management systems and online benefit tools.
* Ensure work is completed in line with current welfare legislation, guidance, and policy updates.
JE1401 Assessment Officer - Rol…
-----------------------------------
Essential Skills & Experience
* Strong working knowledge of the UK welfare benefits system, including UC, HB, PIP and statutory entitlements.
* Ability to assess financial situations and identify income maximisation opportunities.
* Knowledge of relevant welfare legislation, guidance and policy changes.
* Experience working with vulnerable residents and handling sensitive discussions.
* Strong IT skills including case management systems / digital benefit platforms.
* Excellent communication skills (able to explain complex information clearly and sensitively).
* Proven ability to manage and prioritise a caseload.
* Ability to work independently and collaboratively within a team.
* Commitment to Equality, Diversity & Inclusion.