Full details of the job.
Vacancy Name
Vacancy No VN508
Employment Type
Full-Time
Location
Office Based - Borehamwood
About Us
Our Mission
Happy, healthy pets, make for happy, healthy people.
We aim to strengthen the unique bond between pets and their parents through our innovative products and services, enabled by brilliant colleagues who embody our values of performance, exploration, togetherness, and sustainability.
Our Journey
In 2016 we set out to focus entirely on pet insurance with pets and families at the centre of our business strategy and in 2017 launched a new brand, EveryPaw. To offer our customers a choice of insurance options for their pets, we also focused on finding the right partners to support our growth ambition and our first big partnerships with Sainsbury and Argos, went live in 2019. Many talented colleagues have joined us, and we now partner with a number of fantastic brands across the retail, charity and financial services sectors. We’ve developed new capabilities, new platforms and new services specifically for our partners to achieve the best customer experience. Over the last 6 years, the number of pet parents we support has grown five-fold to over half a million in 2023. Together we’ve built the leading Pet Partnership business in the UK and are proud to support and engage pet parents every day to ensure happy and healthy pets.
Our ambition
We’re delivering long-term success and growth through empowerment and strong collaboration focusing on our two own brands; EveryPaw and Pet Protect and building great relationships with our partners to provide market leading products, innovative new services, simplicity and a great customer experience. Our goal is to support over 1 million pet parents by the end of 2026.
Pinnacle Pet UK provides great opportunities for those who love pets, want to learn, be challenged and develop. As a team, we are focused on performance and great customer outcomes. We support each other to achieve our individual and collective goals and have a culture where everyone can be authentic, diverse and innovative and truly be the best version of themselves supporting what we do best – pets.
Key Responsibilities
* Provide technical guidance to help users and business analysts with the creation of business and functional specifications
* Provide estimations on effort required to deliver a fully functioning solution to business requirements taking into consideration the full SDLC
* Create System Design Documents, including System Diagrams, Technical Specifications consistent with business requirements.
* Develop and maintain applications and databases by evaluating business needs; analysing requirements; developing software systems
* Produce System Test Plans for all System Changes made and assist test team where necessary with user test plans
* Confirm program operation by conducting system tests; modifying code if required
* Ensure coding meets company standards in terms of accuracy, efficiency and robustness of the developed code
* Provide support reference material for support team by writing and maintaining wiki and user documentation
* Report as necessary on performance against agreed objectives, timescales and standards
* Ensure compliance is met with appropriate group and industry audit requirements and security
* Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies as provided or approved by HR
* Carry out any other task associated with the role as reasonably requested
* Highlight and Identify key risks in all changes made to systems and where possible mitigate these.
* To act to deliver good outcomes for customers whilst delivering a higher standard of customer care and enabling consumers to make effective decisions in their interests
Successful Candidates Will Have
Required Skills and Work Experience;
Essential
* Basic Programming knowledge in 4GL or other similar Programming Language
* Proven ability to communicate well, at all levels, both written and verbal
* Good organisation skills
* Self-motivated
* Attention to detail
* Flexible
* Pro-active
* Problem solving
* Ability to work under pressure
* Making decisions
* Ability to challenge others
* Demonstrating initiative and knowledge
Desirable
* Progress 4GL / OpenEdge (v10 or higher) experience
* Progress Webspeed and web services experience
* Progress PASOE experience
* Java Script experience
* XML/Json experience
* Jira experience
* Insurance experience
* Knowledge of Pinnacle Pet Group products, processes and projects.
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